JOB OVERVIEW Customer service, CCTV Operator and Call Handler - Nights Mitie the UK's leading facilities management and professional services company are growing our M&S Security Operations Centre and are looking for people to join us on a permanent basis. You do not need previous experience as full on the job training will be provided, including fully funded CCTV SIA licence. So, if you are an excellent communicator with a great telephone manner and computer knowledge then we want to speak with you! Salary: £32,631.90 Location: 650 Pavilion Drive, Northampton Shift pattern: nights 4 on 4 off Main Duties -Using CCTV to identify criminal behaviour happening in M&S Stores -Supporting M&S store colleagues on the phone -Input of security and crime incident data onto a central database -Providing a high level of customer service to our client -Completing retrospective reviews of incidents that have happened in stores WHAT WE ARE LOOKING FOR -Excellent communication & customer service skills -Ability to multi-task and prioritise daily workload -Committed and motivated -Experience of working as part of a team -Reliable, trustworthy and enthusiastic Working 12 hour shifts on a pattern of 4 shifts on and 4 shifts off -Very attractive retail discount -Overtime opportunities -Training, career development & progression -Additional benefits incl. Access to on-line GP services, death in service, share options and discounts for shopping, cinema, holidays, etc.