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Customer Advisor - Payment Support, Sheffield, South Yorkshire
Client: Plusnet
Location: Sheffield, South Yorkshire, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Views: 2
Posted: 15.08.2025
Expiry Date: 29.09.2025
Job Description:
Why this job matters
Are you someone who likes solving problems? Maybe you enjoy having in-depth conversations? If so, you have transferable skills to succeed in a Payment Support role with Plusnet.
Join our Payment Support Team in Sheffield. You will be speaking over the phone with customers who need support paying their bills and setting up payments. Having open and honest conversations and taking ownership is essential. You will support customers throughout their journey.
No specific experience is required. As long as you are naturally helpful, calm, and able to build relationships, we can train you on the rest.
We offer flexibility to support your life outside work. We will do our best to accommodate your schedule, including allowing you to schedule your own breaks, bank time, and occasional home working.
What’s in it for you?
* A great starting salary of £25,087.00, plus incentives and bonuses.
* Access to online GP services 24/7 for you and your immediate family, fully funded by us.
* Market-leading paid carers leave, up to 2 weeks, to support colleagues caring for family or friends.
* Family Leave: 18 weeks full pay and 8 weeks half pay for maternity, paternity, and adoption leave within the first year.
* Discounts on Plusnet, EE, BT products, including mobile and broadband, saving you hundreds of pounds annually.
* Support for your career development. We are passionate about helping you achieve your goals.
* Season Ticket Travel Loan to help with commuting costs.
* Volunteering days to give back to your community.
* Optional private healthcare and dental coverage for you and your family.
We have a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for?
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