To assist in the provision of a meet and greet service, to monitor and maintain the reception area, ensuring a polite, efficient and professional introduction is given to all patients, staff and other visitors, maintaining a signing in/out book. To receive and deal with incoming calls and take the appropriate action, communicating accurate messages. To ensure that the reception area remain clean and tidy and always present a good image of the LD service. To support the uploading and inputting of data to databases/spread sheets and electronic patient record.
This will include the Essential Care Indicator (ECI) data, updating Referral to Treatment (RTT) spread sheet and other clinical documentation as requested. To update the patient administration system for the purpose of extracting, amending, and in-putting data as directed in above. To accurately access the patient administration system and all patients related information as required whilst assessing any risks to patient confidentiality and maintaining confidentiality. To support the provision of general administration duties i.e.
copy typing and appointment letters. Assist in requests for faxing, filing, scanning. Assist with internal and external post and sending out clinical documents e.g. appointment letters or other clinical letters.
Provide flexible administrative and clerical cover as required to meet the needs of the service. Attend admin team / departmental meetings on a regular basis.