We are looking for a proactive, customer‑focused Onsite IT Help Desk Support Engineer to provide first‑line and deskside technical assistance to end users. You will handle daily support requests, maintain hardware and software environments, and ensure seamless IT operations for the site.
Key Responsibilities
* Provide onsite first‑line and deskside technical support for laptops, desktops, mobile devices, and peripherals.
* Troubleshoot issues related to Windows OS, Microsoft 365, networking, VPN, printers, and end‑user applications.
* Handle user onboarding and offboarding activities, including device setup, account provisioning, and access requests.
* Manage tickets through the Service Desk system, ensuring timely updates and closure within SLA.
* Escalate complex issues to Level 2/3 teams when necessary.
* Perform preventative maintenance, health checks, and asset audits.
* Support meeting rooms, AV equipment, and local infrastructure where required.
* Deliver excellent customer service with clear communication, professionalism, and empathy.
Requirements
* 2-4 years’ experience in IT support or help desk environment.
* Strong knowledge of Windows OS, Microsoft 365, Active Directory, and basic networking.
* Experience with ITSM tools such as ServiceNow (advantageous).
* Ability to diagnose and resolve technical issues independently.
* Strong communication and customer service skills.
* A team‑player mindset with the ability to work proactively in a fast‑paced environment.
Nice-to-Have
* ITIL Foundation certification
* Experience supporting hybrid or enterprise environments
* Familiarity with asset management, device imaging, and endpoint security tools
What We Offer
* A collaborative work environment
* Opportunities for growth and upskilling
* Exposure to modern enterprise technologies
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