Job Description
Wise May are looking for a proactive Workplace Services Manager to join a London Law Firm and manage the day-to-day and operational strategy for workplace services including floor support, health & safety compliance, records management, mail & logistics and property services.
This is a full time, permanent, office based position.
Workplace Services Manager duties and responsibilities:
Reporting in to the Head of Front of House & Workplace Services you will be responsible for driving continuous improvement in service delivery to support the organisations strategic objectives. Your key areas of responsibility will include:
* Strategic Leadership & Service Excellence - Deliver continuous improvement and operational strategy for workplace services.
* Operational Leadership and Management - Oversee all aspects of workplace services, maintain oversight of health & safety compliance, provide effective resource planning and support building maintenance projects.
* People Leadership and Development - Develop and manage a high-performing, multi-skilled team of 6.
* Financial and Supplier Management - Support budget management for workplace services, monitor and report on service usage and assist with supplier engagement and contract negotiations.
* Change and Project Management - Assist with workplace transformation projects i.e. office moves, refurbishments and implementing new technologies.
* Stakeholder Engagement and Collaboration- Work closely with other business support functions to ensure the efficient integration of workplace services with IT, property and facilities strategies.
Workplace Services Manager key skills and experience required:
* Proven experience in workplace services, facilities and operational leadership within the legal industry is required.
* Strong track record managing both in-house teams and outsourced service providers
* Experience overseeing services such as mailroom, reprographics, records management, and floor support
* Demonstrated ability to manage supplier relationships, contracts, and service level agreements
* Solid knowledge of health & safety, compliance, and business continuity (IOSH/NEBOSH or equivalent)
* Experience supporting workplace projects
* Excellent organisational skills with the ability to manage multiple priorities and deadlines
* Strong stakeholder management and communication skills
* Experience with budgeting, cost control, and identifying service improvements