Customer Service Contact Centre Advisor (30 Hours per Week)
Location: Wolverhampton
Hours: 30 hours per week ( well include some weekends )
Are you a people person with a passion for delivering excellent customer service? Join our fast-paced logistics team and become a vital part of our customer service contact centre!
About the Role:As a Customer Service Advisor, you’ll be the first point of contact for our customers, providing support and resolving queries related to deliveries, orders, and logistics services. You’ll work as part of a dedicated team to ensure every customer experience is smooth and efficient.
Key Responsibilities:
1. Respond to customer queries via phone, email, and live chat
2. Provide accurate information on delivery status, product queries, and service issues
3. Handle complaints with professionalism and escalate when necessary
4. Log and update customer records in our internal system
5. Collaborate with internal teams to resolve issues quickly and effectively
About You:
6. Previous experience in a customer service role (contact centre experience desirable)
7. Basic IT skills (able to navigate email, CRM systems, and online tools)
8. Excellent communication skills, both written and verbal
9. A calm, patient, and friendly manner under pressure
10. Willingness to work weekends as part of a rotating shift pattern
What We Offer:
11. Supportive team environment
12. Full training provided
13. Opportunities for career development
14. Employee benefits and incentives