My client, a fast-growing service business based in the Bury area requires a Team Leader for their Customer Service/Billing Department. Reporting to the Ops Manager, the right candidate will provide strong operational leadership; this includes maintaining and enhancing current operational metering processes whilst ensuring my client operates within the agreed key performance indicators and operational objectives Duties of the role will include: * Lead, manage and develop the team to deliver operational excellence. * Plan, prioritise and coordinate team activities to meet service targets and performance KPI’s. * Oversee the successful onboarding of new customers and report on all our current data, resolving any anomalies. * Develop, implement and continuously improve robust operating procedures and controls. * Monitor performance data and provide analysis to drive efficiency and service improvements. * Act as a key escalation point for complex metering issues and customer service challenges. * Provide strategic input to support business growth, system improvements and process innovation. * Deliver regular performance reporting and operational insights to the management team. Desired personal attributes * Strong, confident leader who sets clear expectations and holds others accountable for performance. * Ability to motivate, develop and support team members to achieve both individual and...