This role is 40 hours per week, working any 5 in 6 days (closed Sundays).
The Depot Operations Supervisor reports to the Retail Sales & Operations Manager (RSOM), who has overall responsibility for the depot and service across:
* Customer Services
* Delivery fleet
* Cold store Warehouse
£14.00 per hour + bonus + benefits
Wiltshire Farm Foods, part of the apetito group, is the UK’s largest ready-meal supplier, cooking and delivering over 330 different delicious frozen ready meals across the UK, primarily to the elderly, their family members, and healthcare professionals.
We're dedicated to making a real difference to our customers' lives by bringing sunshine to their doors through our commitment to provide good old-fashioned service. Our intense pride drives us to continuously innovate and improve, ensuring our products and service exceed our customers' needs. This is all whilst being an ethical and sustainable organisation that believes in doing the right thing.
Key Responsibilities:
* Be an integral member of the leadership team, modelling passion and commitment to outstanding customer service.
* Drive the delivery of established processes and operational standards.
* Monitor team performance against daily, weekly, and monthly targets.
* Develop operational performance and team skills.
* Manage health & safety, stock, delivery fleet, and facilities.
* Participate in day-to-day tasks, including deliveries (full UK driving license essential).
This role offers an opportunity to grow management skills and gain diverse business delivery experience.
Essential Skills & Experience:
* Supervisory experience leading and motivating teams.
* Strong communication and customer service skills.
* Confidence with IT systems.
* Influencing and KPI understanding.
* Problem-solving skills.
* Full UK manual driving license held for at least 2 years.
Desirable Skills & Experience:
* Experience in retail, wholesale, customer service, or logistics.
* Knowledge of P&L and budget management.
* Health & safety and food safety training.
* Coaching and team development experience.
* Operational policies implementation experience.
Personal Qualities:
* Positive, can-do attitude with tenacity.
* Team player with leadership qualities.
* Strong communicator and trustworthy leader.
* Accountable, standards-driven, and relationship builder.
* Passionate about community impact and customer focus.
* Energetic, committed, and ambitious.
* Willing to be hands-on, including driving or warehouse tasks.
Benefits include a competitive salary (Living Wage), 33 days holiday, bonus scheme, pension, life assurance, Christmas vouchers, and staff discounts.
As a family-owned business, we pride ourselves on making a difference, developing health-oriented products, supporting British agriculture, and reaching Net Zero by 2040. We value inclusion and aim to create an inclusive workplace where everyone can reach their potential.
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