After Sales Manager
Location: Biggleswade
Salary: £(phone number removed) + Bonus + Company Benefits
NEOS Engineering are recruiting for an experienced After Sales Manager to join a leading global heavy equipment and plant machinery manufacturer based in Biggleswade.
This is an excellent opportunity for a strong service leadership professional with a background in plant engineering, heavy equipment, construction machinery or powered access to lead a busy aftersales operation focused on service delivery, profitability, customer support and team performance.
The Role
* Lead the day-to-day operations of the Biggleswade aftersales depot
* Manage field service engineers and aftersales support teams
* Drive labour utilisation, WIP control and workshop efficiency
* Ensure jobs progress through to invoicing within target timeframes
* Provide high-level technical support to engineers and customers
* Oversee warranty claims, parts returns and aftersales administration
* Drive revenue across service, repairs and parts sales
* Review P&L performance and identify areas for improvement
* Support accurate quotations and commercial opportunities
* Conduct appraisals, performance reviews and team development
* Lead toolbox talks, training and health & safety compliance
* Build strong customer relationships and resolve escalated issues
The Candidate
* Plant Engineering NVQ Level 3 or equivalent (preferable)
* Strong plant machinery or heavy equipment engineering background
* Previous experience leading service or aftersales teams
* Strong commercial awareness and customer service skills
* Ability to manage teams within a fast-paced engineering environment
* Excellent communication and leadership skills
* Strong organisational and problem‑solving abilities
* Flexible and proactive approach to work
This is a fantastic opportunity to join a globally recognised engineering business offering strong long‑term career progression and stability
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