Customer Relationship Manager Specialist - Milton KeynesAbout MIB - At MIB our people are passionate about making roads safer by getting uninsured and hit-and-run drivers off our roads. Working in partnership with the Police, Insurers and Government our collective aim is to make it a thing of the past but, until that’s accomplished, we’re here to compensate victims quickly, fairly and compassionately. Last year we helped more than 38,000 people struck by uninsured and hit-and-run drivers and paid over £400 million in compensation to support victims rebuild their lives. We're looking for a professional and enthusiastic Customer Relationship Specialist Manager to come and join our team. About Our Role - As our Customer Relationship Manager Specialist you'll be responsible for the overall satisfaction of allocated customers, externally representing the MIB through excellent customer relationship management and internally being the voice of the customer. This role involves building relationships with our customers across services and developing a good understanding of our customers strategic priorities in order to inform MIB’s strategy, working across strategic programmes to support customer engagement and readiness.Key responsibilities – Proactive relationship management of all allocated customer accounts, focussing on developing and maintaining comprehensive relationships (up to c-suite) for allocated customers.Work with our customers to understand their strategic direction and use this insight to contribute to a better customer experience.Work with SMEs and support the wider business to resolve issues, to deliver the best customer experience.To monitor the utilisation of services to ensure they are leveraging value or operating at agreed compliance levels, where appropriate.To support the wider business and our customers regarding data quality, compliance and KPIs in relation to contractual obligations or legislative requirements.Support the strategic programmes with customer engagement or relationship management activities.In conjunction with the wider business ensure there is a tracking process to regularly seek feedback to help to improve service, as appropriate.To champion data quality excellence and be a force for good in transforming MIB productsMay require travel across the UK where face to face sessions feel right – includes Gibraltar and N IrelandSkills and Experience Previous account management/customer relationship management experience within an externally facing customer service focused environmentPrevious experience managing customer contact – owning a customer challenge and seeing it through to conclusionProven delivery of excellent customer serviceExperience of working with customers across various disciplines – wearing various ‘hats’ to achieve an outcome (technical, projects, claims, underwriting, etc)Experience of managing and developing business plans to achieve delivery of targetsTrack record in negotiating effectively to achieve desired resultsSignificant planning capabilityExcellent communication skills – chairing and owning conversations with ownership and gravitasSelf reliant, proactive and able to plan work and drive results without supervisionSalary £40,000 per annum depending on experience Grade 11 35 hours per week (Monday - Friday) IT kit supplied to you £320 (before tax) start up allowance Hybrid working (2 days in the office per week) Other Benefits include: Contributory Group Stakeholder Personal pension scheme Life Assurance Employee Incentive Scheme 25 days holiday (plus public holidays) Holiday purchase scheme Sports and Social Club 24/7 Employee Assistance Programme Free access to online tools to support mental and physical health Enhanced maternity, paternity and adoption leave 1 volunteer day each year and charity matched funding scheme We believe in a workplace where everyone can be themselves. Through our different ideas, personalities and experiences, we redefine what is possible every day. And regardless of your colour, age, race, gender, sexual orientation or anything else you consider yourself to be, there is a place for you at MIB. A place where you can bring your best self to work every day. So, if you think big, love a challenge and want to make a difference to people’s lives, we want to hear from you.