ST KENTIGERN HOSPICE WARD CLERK Responsible to: Matron / Ward Sister Accountable to: Matron / Ward Sister ROLE The Ward Clerk will give efficient clerical support to the inpatient unit. The provision of an efficient clerical service is essential to ensure the timely admission and discharge of patients. The Ward Clerk will be able to work independently, is self-motivated and resilient, can deliver a high standard of customer service and communicate effectively with patients and their carers and relatives, in addition to all levels of staff across all departments, the multi-disciplinary teams, GPs and transport services. By the nature of the duties, the Ward clerk will be required to maintain strict confidentiality and will be expected to deal with patients and relatives with courtesy and discretion at all times.
DUTIES Demonstrate excellent customer care skills. Provide a welcome point for the ward, responding to patient, staff and visitor requests appropriately Receive queries, both in person and on the telephone and manage appropriately Prioritise work, ensuring support for clinical staff is always available for the efficient delivery of patient care Deal with routine non-clinical problems and using initiative to ensure a seamless support service in the clinical area enabling staff to perform their own roles effectively Obtain notes and clinical summaries, ensuring clinical staff have access to essential information in a timely manner Assisting ward staff with discharge process, e.g. transport bookings, letter writing, updating records etc Tracking all notes in and out, maintaining data protection, safeguarding and confidentiality in line with GDPR at all times Upload confidential documents to Healthcare Inspectorate Wales platform Upload confidential documents and liaise as necessary with the Medical Examiners office Arrange routine and emergency transport when necessary Maintain appropriate manual/computerised systems and update as required Display excellent communication skills across all disciplines of staff, patients and public Complete routine ward documentation which will include: admission and discharge data, sickness and absence records, bed occupancy, annual leave, timesheets etc. Secure filing and archiving of case notes Take minutes of meetings as requested Record, collate and present data for regular reports for management and the board Photocopying of appropriate documentation as directed Monitor, order and maintain supplies and resources Report an issues, including supplies and maintenance to the line manager Any other duties, associated with administrative support, which are reasonable and appropriate to the grade, to support the team and the service as a whole.
Adhere to all hospice policies Essential and Desirable Qualities Mathematics and English GCSE grade C or above or equivalent EXPERIENCE Previous clinical administrative / clerical experience KNOWLEDGE AND SKILLS Good verbal and written communication skills Able to document clearly and accurately Ability to adapt to changing workload, good IT skills PERSONAL QUALITIES Able to work under pressure Enthusiastic and motivated Welsh speaker