Customer Service Administrator
Office Based - Worcester
Temp to Perm Position
Pay Rate: £12.21 per hour
Working Hours: (Part-Time) - Average 25 hours per week
* Alternating pattern as below:
* Monday, Thursday & Friday: 5:00pm - 10:00pm
* Monday, Thursday, Friday, Saturday & Sunday: 5:00pm - 10:00pm
* Monday, Thursday, Friday, Saturday & Sunday: 5:00pm - 10:00pm
* Monday, Thursday & Friday: 5:00pm - 10:00pm
* REPEAT PATTERN
DBS Check required upon successful offer
As a Customer Service Administrator, you will serve as the first point of contact for individuals accessing support through a 24/7 Technology Enabled Care (TEC) service. You'll handle incoming calls from service users, families, and professionals-providing timely and compassionate support that promotes safety, wellbeing, and independence.
This is a great opportunity for someone passionate about delivering outstanding customer care and making a real difference in people's lives.
Key Responsibilities:
* Answer incoming calls and alerts within agreed service levels in accordance with national TEC standards
* Provide supportive communication to service users in line with their care and support plans
* Mobilise emergency services or on-call responders as appropriate, and track resolution
* Make outbound calls to check on service user welfare and ensure ongoing engagement
* Accurately maintain and update case records and documentation using in-house systems
* Monitor alerts through the TEC platform, triage priority levels, and escalate when needed
* Escalate relevant clinical information to appropriate internal leads to support care decisions
* Ensure all actions comply with data protection, safeguarding, and operational protocols
What You'll Need:
* Previous experience in a customer service or administrative support role, ideally telephone-based
* Strong communication skills with the ability to remain calm and empathetic in high-pressure situations
* High attention to detail and strong organisational skills
* Proficiency with Microsoft Office and confidence using internal databases or systems
* A proactive, adaptable mindset and a passion for helping others
* Willingness to work consistently within standard weekday business hours
If you're available immediately and eager to start a meaningful role supporting a vital care service, apply today!
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