We are looking for a Groups, Meetings and Events Sales Co-ordinator who share our passion for Hospitality and world-class customer service. We value hard working, positive team players who are committed to delivering an incredible experience for our guests. Want to be part of the adventure? Take a look at the full job description below.
Job Purpose
As the
Groups, Meetings and Events Sales Co-ordinator your focus will be primarily on our Meetings, Events and Groups business, dealing with a wide variety of clients from handling enquiries, finalising details of their events through to billing and accurate record keeping.
Main Duties and Responsibilities
* Serve as
the main contact for all events at the hotel
* Respond
to all customer enquiries via telephone, email, and direct
* Convert
enquiries into contracted business to include offsite weddings, hen & stag
parties and any group reservations
* Understand
the products we sell, their price and the processes and systems designed to
present them to our customers
* Optimise
customer spend through promotional awareness and suggestive selling techniques
– prioritise activity / interactions as appropriate
* Communicate
clearly between customer and fellow departments
* Production
of in-depth and informative function sheets
* Be
proactive in ensuring through the “meet and greet” process all guests are
welcomed in a timely and appropriate manner. Complete de-brief interviews to
monitor the event experience
* Demonstrate
an awareness of customer priorities, anticipate needs and build rapport. Strive
to meet new requests
* Be aware
of company policy and legal requirements that affect your role and always
respect the privacy of our customers
* Ensure
your behaviour respects the perspective, privacy, safety and security of your
colleagues
* Provide
constructive suggestions / feedback to the leadership group on product, process
or learning delivery improvements
* Answer all calls and emails in relation to conferences, events, weddings and group enquiries
* Complete
tours of the venue with the view to sell and contract functions
* Attend
fayres and exhibitions off-site with materials to sell the venue
* Assist
in the completion of brochures, packages and costings
* Assist
with the menus for functions
* Keep
trackers of all incoming revenue
* Order items required for functions, meetings and events within budget
* Introduce
local wedding suppliers to the venue
* Arrange
in-house wedding fayres / open days
* Assisting
with wedding websites to keep the pages up to date and full of information
* Be
proactive in finding new business leads, engage with past/existing bookers
with new promotions and offers
What are we looking for?
* Previous hospitality and customer service experience preferably within a Conference & Events Sales Administration/Coordinator role/similar
* Excellent organisational skills
* The ability to work well under pressure and often to tight deadlines
* Excellent communication skills both oral and written
* The ability to use initiative working on own and as part of the team
‘What’s in it for me?’ I hear you ask
* Service Charge paid monthly
* Hilton Honors Team Member rates worldwide
* Health Assured Employee Assistance Programme
* Discount including ‘Spa Experience’ entry in off-peak hour
* Staff lunch
Additional Information
* If you have not heard back from us within 28 days of your application then it has not been successful on this occasion but please do consider applying for future department/business vacancies