Lloyds banking group customer support - workington

End Date: Friday 19 June 2026

Salary: £15,720 per annum (increasing to £16,120 after 6 months)

We support flexible working – click here for more information on flexible working options

Job Description Summary

A part‑time branch‑based opportunity working 21 hours per week.

Job Title

Customer Support

Location

Workington – across Lloyds and Halifax branches within a reasonable distance

Hours

21 hours a week, including Saturdays

Working Pattern

Part‑time

What you’ll be doing

You’ll start your journey in one of our branches, providing face‑to‑face support to customers.

You’ll handle everyday banking tasks and help customers through important moments – offering reassurance, guidance and practical support.

You’ll adapt to different customer needs, promote and support our digital services, and confidently help customers use online and mobile banking independently.

You’ll recognise opportunities to connect customers with the right products and services.

As you grow, you may progress into roles across the Group, including supporting customers by phone, online, or through digital channels.

What we’re looking for

• A minimum of 12 months customer service experience.
• Honest, genuine, and caring about helping people with their finances.
• Ability to quickly build relationships to deliver a fantastic customer experience.
• Empathy, integrity, and commitment to deliver on promises.
• Teamwork: collaborating closely with colleagues to meet customer needs.

Benefits

• Generous pension contribution up to 15%
• Annual performance‑related bonus
• Private medical benefit with BUPA
• Share schemes
• Discounted shopping and other lifestyle benefits
• 22 days’ holiday (increases over time), with bank holidays on top – pro‑rated for part‑time roles
• Wellbeing initiatives and generous parental leave policies
• Annual salary review on 1 April
• Full uniform provided