Job Title: Customer Service Advisor
Reports to: Office Manager
Depot: LWC Leyland
Overview
To complete a daily Out Bound Diary, building relationships with Customers. Also processing any orders from incoming calls, emails & answer machine. Taking a high volume of incoming calls which include customer complaints, queries, orders etc., contacting potential customers, order processing and arranging deliveries. Taking part in regular Promotional Drives, up selling from Promotional Brochure on all calls. Utilising all available reports & systems.
Main Duties
Building relationships with weekly Telesales Out-Bound customers, being a regular point of contact.
Ability to convert Incoming calls to Planned Out-Bound calls.
To ensure high standards of customer services, taking and inputting orders efficiently and accurately.
To have a clear and personable telephone manner.
Take ownership of solving customer issues through pro-active customer service.
To promote the sale of LWC Drinks own brand products.
To retain strong relationships with Account Managers, helping them in acquiring new business and work on composite selling to Customers on their areas.
To promote from our promotional brochure and up sell specific drives.
Understanding the need to target specific Customers with products that are relevant to them.
Be responsible for certain administration duties within the office; confirma...