ITIL Problem Manager
Leeds area, Hybrid role. As Problem Manager you will be responsible for proactively analysing and driving resolution of complex problems within our IT Infrastructure and services.
Successful ITIL Problem Manager will be investigating and analysing incidents to identify underlying problems and root causes by proactively looking at ServiceNow.
As ITIL Problem Manager you should have previous working experience in a similar role as a Problem Manager, preferably within an MSP environment, with a strong understanding of Problem Management processes and methodologies. Proficiency in incident management and root cause analysis and familiarity with IT Infrastructure and services, including cloud, software, networks and applications.
Ideally, ITIL Problem Manager should have excellent knowledge of ITIL (ITIL v4 accreditation is ideal). As you will be collaborating with cross-functional teams and stakeholders, excellent communication is a must and organisational skills and have the ability to clearly explain technical concepts to non-technical colleagues.
Apply now – we’re waiting to invest in your career!
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