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The Conduit is a London-based members club and home for people passionate about achieving positive social, environmental and economic change. Our community -- comprised of changemakers across business, philanthropy, government and civil society -- shares a belief that the world’s most pressing problems are better understood as opportunities waiting for entrepreneurial solutions. From our vibrant club in Covent Garden, we curate catalytic events, publish bold ideas, and spark the collaborations that turn ambition into impact. We don’t just host conversations—we help make change happen.
Role Summary
We’re seeking a
proactive, data-savvy CRM professional to join our marketing team. This role is
responsible for managing and optimising our CRM system, leading lifecycle
communications, and driving member engagement through personalised, insightful
marketing strategies.
You’ll be
instrumental in designing campaigns that reflect our values, increase
retention, and support the growth of our member base.
Key Responsibilities
* Own
and manage the CRM platform (HubSpot or equivalent), ensuring data
accuracy, segmentation, and integration with other systems
* Plan
and execute multi-channel email and member communications campaigns
* Develop
and refine customer journeys, lifecycle flows, and automated workflows to
nurture engagement and retention
* Analyse
campaign performance, report on key metrics, and continuously improve
outcomes through A/B testing and data-driven iteration
* Collaborate
with teams across events, programming, and membership to align CRM
activity with broader organisational goals
* Support
lead generation and conversion campaigns, ensuring timely follow-up and
pipeline support
* Ensure
compliance with GDPR and data protection best practices
Skills & Experience
* 2–4
years' experience in a CRM, email marketing, or digital marketing role
* Strong
knowledge of CRM platforms (e.g., HubSpot, Salesforce, Mailchimp)
* Experience
with campaign planning, segmentation, and automation tools
* Comfortable
with analysing data, generating reports, and presenting insights
* Exceptional
attention to detail, with a proactive and collaborative approach
* Passion
for social impact, sustainability, or community-focused work is a plus
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