Customer Services Administrator Your new company Hays are working with a company in Shrewsbury who are looking to recruit a Customer Services Administrator to act as the in-house sales frontline, processing and expediting sales orders, building strong customer relationships, and resolving queries promptly and professionally. Your new role As a Customer Services Administrator, your role will involve: Process and expedite sales orders accurately using SAP. Answer inbound calls within 6 seconds (3 rings) as part of the team. Manage and resolve customer enquiries (product, pricing, delivery). Liaise between customers, Purchasing, Logistics, and Sales to resolve issues. Maintain accurate customer records and proactively contact customers as required. Track deliveries, manage back orders, and communicate changes to customers. Handle returns, credits, and urgent transport arrangements. Create new customer accounts and update internal price lists. Coordinate dispenser fittings, machine repairs, and Free on Loan agreements. Complete commercial invoices for international dispatches. Compile customer KPIs and send PODs when required. Liaise with 3PL providers for deliveries and collections. Perform any other duties as directed by management. What you'll need to succeed. Minimum 2 years of proven customer service experience. Secondary education with 4–5 GCSEs (A–C) or equivalent; NVQ or further education desirable. What you'll get in return Excellent time management and organisational skills. Strong communication and relationship-building abilities. Professional telephone manner and confident handling of queries. High level of accuracy and attention to detail. Ability to work independently and as part of a team. Proficient in Microsoft Word, Excel, and Outlook. Clear understanding of company policies and standards of behaviour What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. 4751688