Overview
Ravenswood Medical Practice has a vacancy for a part-time Receptionist. Working hours are 8.45 am to 7.00 pm Monday and Friday.
Responsibilities
* Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice
* Using your own judgment and communication skills ensure that patients with no prior appointment but who need urgent consultation are dealt with
* Receive and make telephone calls as required, answering the call promptly in a polite and helpful manner, using agreed practice scripts as appropriate
* Action repeat prescription requests and ensure that they are ready for collection by the patient within 72 hours
* Advise patients of relevant charges for private (non General Medical Services) services, accept payment and issue receipts for same
* To liaise with hospitals in the booking of transport
* To undertake chaperone duties for patients when requested by clinical staff
* Ensure that all new patients are registered onto the computer system promptly and accurately
* Undertake any other additional duties appropriate to the post as requested by the Partners or the Practice Manager
You will be joining our large Medical Practice team consisting of 9 GPs, 5 paramedics, a Nursing team of 11, an Admin team of 12 and a Reception team of 12 serving a population of approximately 15,000 patients.
We are a friendly and forward‑thinking PMS practice with patient care at the heart of what we do.
Benefits
* Competitive salary
* Membership to NHS Pension Scheme
* Excellent personal and professional support with training as appropriate
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