Customer Service Technician | Bath | Up to £37,000
About Our Client
We're working with one of the largest HA in the South West, dedicated to crafting exceptional homes and delivering an unparalleled customer experience. Our client we're representing are proud to be among the UK's top 100 companies to work for, and the 5th best housing association nationwide.
The Opportunity
They're seeking a Customer Service Technician to join the growing team, operating across Bath, South Bristol, Weston Super Mare and Bridgwater. This hands-on role is key to maintaining the high standards the homeowners expect. You’ll be responsible for addressing post-occupancy service requests, performing repairs, and ensuring that each homeowner receives timely, professional, and courteous support.
Key Responsibilities
* Respond to homeowner service requests and warranty items efficiently and professionally.
* Diagnose and complete minor repairs in carpentry, drywall, painting, plumbing, electrical, and other finishing trades.
* Coordinate with trade partners and contractors to resolve issues beyond the scope of in-house repair.
* Document all service activities and communicate updates with homeowners and internal teams.
* Conduct follow-up inspections to ensure homeowner satisfaction.
* Represent the client with professionalism and uphold our commitment to excellence.
Qualifications & Skills
* Proven experience in residential construction, home warranty service, or a related field.
* Strong knowledge of general home construction and finishing details.
* Excellent problem-solving and communication skills.
* Ability to work independently, manage time effectively, and maintain strong attention to detail.
* Customer-focused attitude with a commitment to quality workmanship.
* Formal trade qualification (City and Guilds, NVQ or equivalent)
* Strong carpentry and plumbing skills with experience across other trades
* Ability to assess situations and make good decisions for customers
* Confident using IT equipment and mobile working devices
* Full UK driving licence
Why Join?
* Company van + tools provided
* 5% bonus
* Opportunities for training, growth, and career development.
* 26 days AL (plus bank holidays) + birthday off
If this opportunity sounds of interest, reach out!
📞 07476 876698
📩 ryan.evans@foresiterecruitment.co.uk