Job Responsibilities
* Support the sales and retention of memberships through excellent customer service.
* Contribute to the cleaning and hygiene standards of the club as required.
* Serve as a competent key holder of the club, covering shifts as needed.
* Maintain a good understanding of the membership software system.
* Stay updated with current Fitness Challenges, Class descriptions, and gym floor focus, and participate in these activities.
* Assist the Fitness Manager with Gym Floor operations.
* Experience and promote the products and services offered.
* Ensure the cleanliness of the facilities is always above expectations by actively supporting the team in maintaining the club.
* Drive secondary spend KPI targets.
* Handle member complaints professionally and inform the relevant manager.
Qualifications
* Outgoing personality with a positive mindset.
* Competent in all administrative duties.
* Driven, ambitious, and eager to learn and develop skills relevant to the role.
* Willing to participate in learning and development opportunities for career progression.
* Able to perform operational key holder duties as required.
* Passionate about fitness, administration, and customer service.
* Flexible to work shifts according to business needs and support team members with additional duties.
* Target-focused, supporting sales and retention goals to ensure business success.
Additional Information
Visit our LinkedIn page to learn more about our brand. This opportunity at Frasers Group is for the fearless. The potential is massive, and the experience is unrivalled. To make the most of it, embrace our principles:
* Think without limits - Think fast, fearlessly, and lead the team.
* Own it and back yourself - Take responsibility for your role and results.
* Be relevant - Stay relevant to our people, partners, and the planet.
Company Description
Everlast Gyms is driven by passionate and ambitious people committed to fitness excellence. Our team’s knowledge and service levels engage customers, and our drive to be the best is unmatched. As part of our core values, we offer great benefits:
* 20% discount across all facilities
* Frasers 1000 bonus scheme
* Free gym membership
* Monthly Frasers Champion - winners receive double salary for the month
* Opportunity to deliver personal training sessions
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