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You’re a Hire Desk Controller or Customer Service Administrator looking to build your career with one of the most prestigious construction engineering companies the UK. As a vital part of our customer service team you’ll use your knowledge of the hire sector or similar to ensure the smooth running of all our key contracts, both existing and new.
BASIC SALARY: Up to £32,000
BENEFITS:
· Annual Bonus
· 35 hour week
· 25 days holiday
· 10% Pension Contribution
· Private Medical
· Free car parking
· Corporate Benefits Package
LOCATION: Burton-on-Trent
COMMUTABLE LOCATIONS: Derby, Nottingham, Loughborough, Leicester, Ashby-de-la-Zouch, Swadlincote, Coalville, Lichfield, Rugeley, Stoke-on-Trent, Stafford, Cannock, Tamworth, Hinckley, Sutton Coldfield.
JOB DESCRIPTION: Hire Desk Controller, Customer Service Administrator – Plant Hire, Construction Equipment, Access Hire, Equipment Hire, Tool Hire
Based at our newly refurbished offices you’ll join our team of customer service co-ordinators, with the specific remit of working with our hire customers.
You’ll be THE go to person for all equipment hire and cover every aspect of the hire process including:
· Responding to hire and sales enquiries
· Making sure the right equipment is in the right place at the right time
· Ensuring all off hire and equipment returns are properly administered
· Liaising with our customers over the phone and via email, to make sure the receive the very best experience
You’ll also support our Sales team with contract administration, sales order processing and more.
PERSON SPECIFICATION: Hire Desk Controller, Customer Service Administrator – Plant Hire, Construction Equipment, Access Hire, Equipment Hire, Tool Hire
This is a busy role and we need you to jump right in, so you’ll have worked in a hire desk team before, and that could be in:
· Plant, tool, powered access, lifting, crane.
· Welfare, generators, forklifts.
· HGV, agricultural equipment, attachments or equipment hire.
But, you might have worked on Trade Desks / Hire Desks within Builders Merchants, Timber or Plumbing Merchants.
Whatever your background you’ll:
· Have excellent communication abilities, able to work with all types of personalities.
· Enjoy working under pressure and to tight deadlines
· Be highly organised, with superb attentional to detail strong IT skills.
· Be happy to take ownership of projects and tasks.
Above all you’ll need to bring boundless energy, a desire to deliver the best possible customer service and a love of being in the thick of things.
It is highly likely you will have worked in any of the following roles and/or markets, and worked with the following products and/or services: Hire Controller, Service Controller, Hire Manager, Depot Manager, Branch Manager, Plant Hire, Service Desk Co-ordinator, Service Desk Supervisor, Customer Service Representative, Rental Supervisor, Rental Manager, Trade Desk Co-ordinator, Equipment Hire Controller, Equipment Controller, Parts Manager, Sales Co-ordinator, Sales Controller
INTERESTED? Please click apply. You will receive an acknowledgement of your application.
Please Note: Wallace Hind Selection have been chosen as the recruitment partner of our client.
REF: LH17790, Wallace Hind Selection
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