Job Title: Damp and Mould Lead
Location: Basildon, Essex (with regional travel)
Contract Type: Fixed-term
Start Date: ASAP
End Date: Friday, 29 May 2026
Working Hours: Monday to Friday, 09:00 - 17:00
Pay Rate: £16.23 per hour
Role Purpose
As a Damp and Mould Lead within Peabody's Repairs Team, you will play a key role in the delivery of repairs, maintenance, and property services. Working as part of a centralised support function, you will operate in a fast-paced and responsive environment, managing multiple priorities to improve service delivery for residents.
You will ensure compliance with new damp and mould legislation, including Awaab's Law, while working collaboratively with colleagues, contractors, stakeholders, and residents to deliver a high-quality, resident-focused service.
Key Responsibilities
Act as a resident-facing lead for damp and mould-related repairs, supporting residents and operational teams
Ensure excellent customer service and stakeholder experience to maximise resident satisfaction
Work closely with repairs teams, contractors, and regional property services to drive cases through to resolution
Lead investigations and resolution of damp and mould cases in line with Awaab's Law and legal timeframes
Take ownership of medium- and high-risk damp and mould cases, including escalations and HHSRS Category 1 cases
Support internal teams to resolve complaints, disrepair cases, and escalations linked to damp and mould
Review repair histories to identify service failures and contribute to lessons learned
Maintain accurate case records and ensure effective case management
Attend contractor and regional offices as required, acting as an on-site point of contact
Carry out resident visits and occasional work outside normal hours when required Wider Repairs Team Responsibilities The Repairs Team delivers all property services across Peabody, including:
Responsive and major repairs
Complaints, disrepair, damp, mould and condensation cases
Environmental Health Officer (EHO) and escalated cases
Empty homes / voids
Aids and adaptations
Planned preventative maintenance
Repairs managed through the DPS Marketplace
In-house DLO planning
Professional property-related services Success Metrics
Improved resident satisfaction through timely responses within agreed SLAs
Full compliance with damp and mould legislation and Awaab's Law
Reduced complaints and escalations through effective case management
High stakeholder satisfaction through consistent, quality service delivery
Efficient management of projects within agreed timeframes
Strong stakeholder engagement and collaboration About You
You will be:
Strongly customer-focused, demonstrating empathy, reliability, and professionalism
Comfortable working under pressure and meeting strict deadlines
Committed to continuous service improvement
Adaptable, resilient, and positive about change
Policy- and procedure-focused, ensuring compliance and best practice
Open to feedback and collaborative working