Job description
Salary: £ per hour
Location: Portadown
Hours: Monday-Friday, 8:00am - 5:30pm
Employment Type: Temporary
Benefits:
1. Free onsite parking
2. Career development with a leading employer
About the Role
We are recruiting a Customer Support Coordinator for Thompson Aero Seating in Portadown, one of Northern Ireland's top manufacturing employers. This is a key support role, ideal for candidates with strong customer service, order management and administration experience.
Key Responsibilities:
3. Processing sales orders and producing acknowledgements
4. Liaising with Planning, Production, and Supply Chain teams
5. Coordinating order book updates and ensuring data accuracy (MRP system)
6. Attending departmental meetings to support on-time delivery
7. Compiling and reporting on quotes, budgets and revenue forecasts
8. Managing aftermarket support and updating pricing information
9. Supporting KPI reviews and escalation of issues where needed
10. Participating in customer order support, including out-of-hours rota
Essential Criteria:
11. 2+ years' experience in a similar role within a production/manufacturing environment
12. 3 A Levels (A-E) or equivalent qualification
13. Proficiency in MS Word and Excel
14. Knowledge of MRP / Order Management Systems
15. Experience in customer order management
Desirable Criteria:
16. Strong problem-solving and decision-making skills
17. Experience working to tight deadlines across multiple departments
18. Excellent written and verbal communication skills