Overview
Join to apply for the Payroll Support Agent role at Bright.
Location: Warwick
Employment Type: Contract / Temp
Description: At Bright, we create cutting-edge software for accounting, payroll, tax, and practice management, supported by a team of talented individuals who are passionate about making a difference. We lead the industry with innovative solutions and unparalleled customer support. We are a supportive, collaborative team that values your voice and contributions.
Why join us?
We believe in empowering people to grow professionally while maintaining balance in their lives. At Bright, you'll work in a dynamic, inclusive environment that supports your personal and career aspirations.
The Opportunity (Maternity Cover)
As a Payroll Support Agent, your role is to guide and advise our customers across Ireland and the UK on processing their payroll. Our friendly, established team is at the core of our business and has helped us reach high customer satisfaction levels. Join a team where you can make a real difference in supporting small and local businesses.
Key Responsibilities
* Acting as the first point of contact in supporting customers over the phone and via email.
* Providing help and answers to customers' payroll issues through identification of the problem, researching answers and providing guidance.
* Guiding customers through our software, enabling them to use the software effectively.
* Testing our software to ensure bug-free releases.
* Keeping abreast of trends and changes in payroll and employment legislative areas.
* Supporting, guiding and assisting other team members in resolving customer queries.
The Person
* 2 years customer support experience
* Irish or UK payroll experience/knowledge is necessary
* Knowledge of Accounts or Employment legislation would be desirable
* Strong communication skills, particularly phone and listening skills
* Customer oriented, eager to go the extra mile to assist customers
* Excellent phone manner with the ability to engage and build rapport with customers
* Ability to work under pressure and in a changing environment
* Knowledge of AI tools or technology to enhance customer support efficiency and problem-solving capabilities would be an advantage
* Strong IT proficiency
* Positive attitude with a can-do approach
Seniority level
* Entry level
Employment type
* Contract / Temp
Job function
* Other
Industries
* Software Development
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