Business Analyst Global Fire and Security Systems Nottingham NG2 Full Time – On site - £DOE WELCOME TO GLOBAL Global Fire and Security Systems are an independent company established in Nottingham since 1999. We have since developed into market leaders in providing quality product solutions throughout the fire and security marketplace nationwide. Thanks to a combined wealth of knowledge and experience between our directors, Global have become industry experts in the design, installation, commissioning and maintenance of fire safety, fire suppression and security systems. Due to continued growth and market development, we are now seeking to appoint a Business Analyst to be based at our Head office in Nottingham, at the prestigious NG2 Business Park. Job Purpose: The Business Analyst is responsible for monitoring, analysing, and improving service performance (Customer Service and Field Service). They act as a bridge between the operational teams and Service leadership, ensuring services are delivered efficiently, meet agreed service levels, and continuously improve based on data-driven insights. Key Responsibilities Track and report on service performance against SLAs and KPIs. Identify trends, anomalies, and areas for improvement using service data. Produce regular dashboards and reports for stakeholders. Develop custom reports and queries for service operations Provide actionable insights based on service data analysis Support root cause analysis and problem resolution. Collaborate with operational teams to reduce recurring incidents. Ensure proper documentation and closure of incidents/problems. Stakeholder Engagement Liaise with the business and leadership to understand service requirements. Communicate service performance and improvement plans. Act as a point of contact for service data related queries. Identify opportunities to enhance service delivery. Support initiatives to improve customer satisfaction and efficiency. Contribute to service improvement plans and Strategic initiatives. Support automation and digital transformation efforts Promote knowledge sharing and maintain service documentation Support onboarding and training of service teams About You Strong analytical and problem-solving skills. Experience with suite of reporting tools i.e. Excel, Power BI, Excellent communication and stakeholder management skills. Ability to interpret data and present insights clearly. Qualifications: IT, Business, or related field (or equivalent experience). Experience in a service delivery or support environment. Data Analysis certification e.g. Microsoft Power BI, Tableau or equivalent -useful for reporting and insights Does this sound like you? Then we would love to hear from you, send us your CV using the link below. Excited about the role, but your past experience or qualifications don’t perfectly match everything in the job description? We would encourage you to still apply. Studies have shown that some people, particularly from minority groups are less likely to apply to jobs unless they meet every single qualification. We are dedicated to building belonging, empowering our colleagues to be their true self by offering a diverse, inclusive and authentic workplace. You may just be the right candidate for this role, or other future roles across our business.