Customer Payments Advisor
Permanent | £26,200
A little bit about us
We are a tech business that bundle household bills into one fixed monthly payment. One payment means easier finances, less time on the phone to suppliers, and less admin. It’s a game changer.
It’s also a great place to work. Everybody gets stuck in to make things work, the team will make you feel welcome from day one, and the office is near some pretty great pubs.
Our people scored us a whopping 9.3 out of 10 for “I recommend One Utility Bill as a place to work” in our last employee engagement survey.
What You’ll be doing
You’ll be in our busy Payments team helping to navigate our customer's journey and bring people back to financial health. Taking ownership of a portfolio of customers with overdue payments, making 60 outbound calls per day, managing queries via inbound and e-mail correspondence with goals and targets in place. Obtaining payment, resolving queries/disputes, and where appropriate agreeing to a payment in a timely and satisfactory manner.
As a member of our dynamic Payments team, you will play a vital role in guiding our customers back to financial stability whilst also engaging with customers, addressing their issues, and ensuring they leave the conversation satisfied.
Join us and help make a difference in our customers journey!
A little bit about you
* Confident speaking on the phone
* Self motivated & driven by targets
* Great listening and communication skills
* Excellent at time management and multitasking
* Unafraid to speak up with new ideas
What you’ll get from us
* £26,200 and an annual uplift to say thanks each April
* A competitive commission structure
* 25 days holiday each year on top of bank holidays plus the option to buy or sell 5 days
* Our shiny employee benefits platform, Magpie, will be yours to use from day one
* A paid volunteering day with our chosen charities or a charity close to your heart.
* Access to Simply Health for 24/7 access to private GP and counselling services and much more health benefits
* Saving you money on your commute to work with our nifty corporate travel with Nexus and Go North East
* Enhanced Pension Contributions once you’ve been with us for 3 years
* Free independent mortgage advice from Charles Cameron & Associates
* Cycle to work scheme
* Up to £1500 for direct business benefit learning of your choice
* Doing our bit for the community and giving back to local businesses and charities is really important to us. We have lots of company events to raise money for local charities and are proud sponsors of our neighbours Ouseburn Community Farm which means we get to walk their goats
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