Account Manager / Customer Relationship Executive
Reference: P8JOB5987 |Specialist area: Sales |Sector: Property
Our client is looking for a confident, personable Account Manager / Customer Relationship Executive to join a supportive and friendly team. This is not cold calling — you’ll be following up with customers who have already received a quote, building relationships and guiding them through the next steps.
This role would suit someone from a customer service or sales background, particularly if you’ve worked with service agreements, renewals or upselling in environments such as estate agency, insurance, finance, legal services or similar.
The Role
- Following up on warm leads — customers who have already been quoted
- Building rapport and long-term customer relationships
- Answering questions, addressing concerns and progressing services
- Managing your own accounts in a consultative, supportive way
- Working closely with the wider team to achieve shared goals
What We’re Looking For
- Experience in customer service, account management or relationship-led sales
- Comfortable discussing and agreeing contracts or services
- Strong communication skills and a friendly, professional approach
- Confident on the phone with a focus on customer care rather than hard selling
- Organised, motivated and able to manage your own workload
The Environment
- Hybrid role — work from home with regular time in the Pontefract office
- Supportive team culture with a relaxed, positive atmosphere
- Lunch provided when working in the office
- Dog-friendly office — well-behaved dogs welcome
If you enjoy building relationships, following up warm opportunities and working in a genuinely friendly environment, this could be a great next step.
