Montcalm Mayfair is a five-star hotel located on Park Lane in London, offering a holistic hospitality experience within a historic setting and modern amenities.
Why Join Montcalm Collection
* Competitive salary that reflects your talent, contribution, and potential.
* Generous holiday allowance, starting at 28 days (including bank holidays) and increasing with service.
* Paid birthday leave.
* Generous gifts and financial support for special occasions such as weddings and the arrival of a new baby.
* Comprehensive wellbeing support, including free access to an Employee Assistance Programme.
* Tailored wellbeing experiences such as yoga sessions, life coaching, and workshops.
* Cashback healthcare plan covering dental, optical, physiotherapy, and alternative treatments.
* Cycle to Work scheme.
* Preferential gym membership rates.
* Continuous learning and development opportunities.
* Paid volunteering day.
* Employee referral programme.
* Complimentary meals on duty in the team restaurant.
* Exclusive room rate discounts across the Montcalm Collection.
* International hotel discounts through Marriott Bonvoy.
* City-wide discounts and perks across retail, entertainment, essential services, and fashion.
* Recognition programmes, including vouchers and curated rewards.
* Elegant annual celebrations and social events.
Overview
The Assistant Night Manager supports the Night Manager in overseeing all hotel operations during the night shift, ensuring exceptional guest service, safety, and operational excellence. Acting as a key point of contact for both guests and team members, this role plays a vital part in delivering a seamless overnight experience.
Key Responsibilities
* Support the leadership of the night shift team across Front Office, Housekeeping, Security, and Food and Beverage.
* Act as a key point of contact for guests, delivering warm, professional, and personalised service, and assisting with check-ins, check-outs, and all overnight guest requests.
* Handle guest queries and concerns promptly, escalating more complex matters to the Night Manager when necessary.
* Coordinate VIP arrivals, late check-ins, and early departures, ensuring all special requirements are met to the highest standard.
* Contribute to the completion of nightly audit procedures, ensuring accuracy in financial reporting and system updates.
* Monitor room availability and ensure all guest information is recorded correctly.
* Ensure the Front Desk remains fully operational and guest-focused throughout the shift.
* Maintain safety and security, carrying out regular property checks, supporting the implementation of hotel security procedures, and responding appropriately to any incidents.
* Assist in preparing detailed shift reports and handovers for the morning management team.
* Coordinate with Housekeeping and Maintenance teams to ensure the hotel is fully prepared for the day ahead.
* Provide guidance and support to night team members, fostering a positive and collaborative working environment.
* Step in and lead the shift in the absence of the Night Manager, demonstrating confidence, professionalism, and sound decision‑making.
* Uphold Montcalm Collection’s standards of service, professionalism, and discretion in all interactions.
* Support the training and development of team members and respond effectively to emergencies in line with hotel procedures, including fire evacuation protocols.
This job description sets out the main responsibilities related to the role at Montcalm Collection. It is not intended to be exhaustive, and duties may be varied from time to time as required by management to meet the needs of the business.
Skills & Qualifications
* Previous experience within Front Office operations, ideally within a luxury or upscale hotel environment.
* Experience in a supervisory or senior team member role, with exposure to night shifts considered an advantage.
* Familiarity with Opera PMS or similar hotel management systems.
* Good understanding of financial procedures, with the ability to support nightly audit processes accurately.
* Strong organisational skills and attention to detail, ensuring accuracy in guest records and reporting.
* Confident communication skills, with the ability to interact professionally with guests and colleagues.
* Ability to remain calm under pressure and resolve guest concerns effectively.
* Fluent English is essential; additional languages are highly desirable.
Working Condition
* Full-time position with overnight shifts.
* Flexibility required to work weekends and bank holidays.
* Role involves extended periods of standing and walking.
* Regular interaction with guests during late-night and early-morning hours.
Eligibility
Candidates must be authorised to live and work in the UK. Currently, visa sponsorship is not available for this role.
Equal Opportunity Employer
At Montcalm Collection, diversity and inclusion aren't just buzzwords. We genuinely value the unique perspectives everyone brings, regardless of gender, ethnicity, age, disability, or background. Our culture thrives on mutual respect, and we provide a workplace free from discrimination and prejudice.
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