Job Description
Mercedes-Benz of Brooklands is searching for a driven, customer-oriented, and organised individual to join our flagship showroom in Mercedes-Benz World, as a Retail Manager. This high-profile opportunity offers the chance to lead one of the UK’s most acclaimed dealership teams, representing the prestigious Mercedes-Benz, AMG, Maybach and smart car brands. If you possess strong leadership and management skills, thrive in a fast-paced automotive environment, we invite you to consider this exciting career move.
Deliver Exceptional Retail Leadership and Customer Excellence
As Retail Manager at Mercedes-Benz of Brooklands, your mission will be to manage your pod-team daily operations, sales performance, and customer satisfaction. You will inspire your team to deliver the highest standard of service while driving commercial results, upholding brand values, and ensuring every customer receives an amazing experience.
Key Skills & Attributes Required for the Retail Manager Role
* Proven leadership abilities with experience managing and motivating a team.
* Track record of outstanding customer service delivery in Automotive.
* Excellent communication and interpersonal skills, able to engage effectively with colleagues, clients, and senior stakeholders.
* Commercial awareness and a focus on achieving and exceeding sales targets and profitability.
* Organised with exceptional attention to detail and a proactive, solution-focused mindset.
* Confident with dealership and CRM systems; able to manage digital and in-person customer journeys seamlessly.
* Commitment to professionalism, and creating an inclusive working environment for all.
* Experience within the motor industry is essential.
Retail Manager – Main Responsibilities at Mercedes-Benz of Brooklands
* Lead, coach, and support a high-performing team.
* Drive business growth by monitoring and achieving showroom objectives, sales targets, and key performance indicators.
* Foster an outstanding customer experience at every stage, ensuring consistent delivery of Mercedes-Benz brand standards.
* Manage recruitment, training, and ongoing development of team members to promote a culture of excellence.
* Ensure strict compliance with health & safety, data privacy, FCA, and all legal/regulatory frameworks.
* Proactively resolve complex customer queries and complaints, maintaining the brand’s reputation for service quality.
What Makes You an Ideal Fit for Our Retail Manager Role?
* A genuine passion for delivering outstanding customer experiences and leading high-performance teams.
* Resilient and composed when managing competing priorities or pressure situations.
* High integrity, professionalism, and pride in the work that you do.
* Flexible, positive attitude and readiness to drive continuous improvement within the dealership.
* Ambition to develop your career within the Mercedes-Benz and Hedin Automotive network.
Why Join Mercedes-Benz of Brooklands as a Retail Manager?
* Competitive salary, performance-based bonus, company pension, and life assurance.
* 25 days annual leave plus bank holidays.
* Exclusive discounts on Mercedes-Benz vehicles, parts, and servicing for staff.
* Employee Assistance Programme and holistic wellbeing support.
* A collaborative, inclusive culture with opportunities for progression within Hedin Automotive and the Mercedes-Benz network.
How to Apply: Advance Your Dealership Leadership Career
If you are energised by the prospect of leading the future of retail excellence at Mercedes-Benz of Brooklands, we would love to hear from you. Please apply today to start your journey as part of our dynamic and supportive team.
Hedin Automotive is an equal opportunity employer. We welcome applications from people of all identities, backgrounds, and abilities. All offers of employment are subject to pre-employment checks, including right to work, references, and a criminal record check. Discover more about us and our values at https://www.hedinautomotive.co.uk/. #J-18808-Ljbffr