Customer Success Manager - EdTech SaaS
About the company
* VC-backed, high-growth EdTech SaaS scale-up operating in a fast-paced start-up environment
* Creator of an award-winning, AI-powered learning platform with a dominant position in its market
* Combines immersive technology, artificial intelligence, and behavioural science to transform how people build critical workplace skills
* Experiencing global demand and rapid international expansion, particularly across the UK and Europe
* Mission-led organisation focused on impact, inclusion, and modernising how learning is delivered at scale
About the role
* Own and manage a portfolio of mid-market to enterprise education customers across the UK & Europe
* Act as the primary point of contact and trusted advisor to stakeholders ranging from end-users to executive sponsors
* Lead onboarding, adoption, and long-term success planning to ensure customers achieve measurable value
* Run regular check-ins, QBRs, and account health reviews to proactively manage risk and uncover growth opportunities
* Take ownership of commercial outcomes including renewals, retention, and expansion (upsell & cross-sell)
* Deliver in-person customer workshops and presentations where required
* Partner closely with Sales, Product, and Marketing to share insights and continuously improve customer success processes
Your previous experience
* 3+ years’ experience in Customer Success or Account Management within a SaaS environment
* Background in EdTech or learning platforms is highly advantageous
* Proven ability to drive adoption, manage renewals, and grow existing accounts
* Commercially aware, with experience contributing to NRR and GRR targets
* Confident communicator with strong presentation and stakeholder management skills
* Highly organised, proactive, and comfortable working with autonomy in a scaling business
* Bonus: Business-level French language skills to support a growing European customer base (desired but not essential)
Package
* Salary £45,000 – £55,000 DOE + £10,000 bonus
* HYBRID - Central London 2-3 days p/w
* £500 annual learning & development budget
* Enhanced parental leave and progressive pension contributions
* Volunteering leave, working abroad policy, and paid sabbaticals after long-term service
* Supportive, high-energy culture with quarterly team days and bi-annual offsite trips
Arius Recruit is exclusively hiring for this role. We connect experienced sales professionals with senior commercial opportunities across the UK. We specialise in Sales, Account Management, Customer Success, and Executive-level hiring for high-growth technology sectors, including SaaS, CyberSecurity, AI, DeepTech, FinTech, RegTech, Data & Analytics and Consulting.
Arius Recruit Ltd is acting as an employment agency in relation to this vacancy. This is a permanent and full time position.