RSPCA Oxfordshire & Reading Branch. • We are developing a new charity retail network in Oxfordshire & Reading. • Our first shop unit will be in Didcot, Oxfordshire. • Vacancy: Charity Shop Manager (full time) – Didcot, Oxfordshire Job Description / Purpose The Shop Manager will be responsible for all of the daily aspects of managing the shop, including: • Maximising weekly income (sales, Gift Aid income and cash donations) and managing controllable expenditure. • Achieving weekly income targets. • Recruiting, training, managing and developing the Didcot volunteer team. • Managing, training and developing the Assistant Shop Manager (part time). • Encouraging, receiving and sorting donations of stock. • Managing all relevant paperwork and regular banking. General duties • Promote a positive image of RSPCA Oxfordshire & Reading Branch by maintaining a high level of customer and donor engagement at all times. • Ensure compliance with RSPCA standards and policies, relevant legislation and best practice, in all aspects of the role. • Foster the high standards of performance, organisation, honesty and integrity from the Didcot shop team (staff and volunteers). • Contribute to the development of retail ideas, innovations and practice. • Promote fundraising opportunities within the shop. • Promote animal welfare opportunities within the shop. • Carry out any other duties, as required, commensurate with the Shop Manager role. Retail duties • To achieve agreed budgeted income and shop net profit targets. • To ensure Gift Aid is being promoted to all donors and customers. • To ensure that a high level of customer engagement is delivered. • To ensure all available selling/product space is used effectively in order to maximise sales. • To maintain high presentation standards (windows and shop interior). • To maintain high levels of shop housekeeping and cleanliness. • To actively encourage the public to donate good quality stock/donations. • To ensure there is a constant daily flow of stock onto the shop floor. • To comply with GDPR by keeping customers’ personal details locked away and destroyed as necessary. • To ensure that shop floor stock density is maximised at all times. • To price stock in accordance with local market forces whilst maximising higher value stock donations. • To manage waste disposal effectively via waste collections and tip visits in order to ensure high standards of Health & Safety in the shop. • To actively recruit, train and develop volunteers. • To provide training and support for the Assistant Manager (part-time). • To organise the weekly staff/volunteer rota to ensure that the shop runs effectively. • To ensure that all administration is completed correctly and promptly. • To ensure that all financial, cash handling and security procedures are adhered to, with reference to Branch policies. • To hold the shop keys, ensuring that the shop is secure whenever it is left unattended. • To ensure that opening / trading hours are strictly adhered to. • To ensure that Branch HR Policy and Procedures are adhered to at all times. • To build positive internal and external relationships in order to maximise income for the charity. • To ensure compliance with the Branch Health & Safety Policy (including fire safety, risk assessments and security procedures) and relevant legislation. Donations/Stock • Recruit and train a team of volunteers to support the stock/donation activities of the Didcot shop, including volunteer stock collectors and stock sorters. • Organise successful methods of attracting good quality stock, including advertising on social media. • Encourage and manage the daily rotation of stock in order to maximise customer interest. • Organise and promote seasonal stock donation campaigns at key times of the year. Volunteer Recruitment and Development • Identify volunteering opportunities and recruit new retail volunteers, as required. • Support and motivate existing volunteers, providing any necessary training and development. • Ensure that regular and effective communication takes place with all volunteers. • Keep clear records of volunteers personal information and any training that they have undertaken. Additional Information • Hours of Work: 35 hours per week (5 days x 7 hours per day). The Shop Manager will be expected to work weekends on a roster basis with the Assistant Manager. • Hourly rate: £13.72 per hour. To apply please send an email and CV to operationsmanager@rspcaoxford.org.uk 05/05/26