Sales Progression Team Manager £29,000 - £31,500 OTE £33,500 Monday - Friday 9am - 5pm Hybrid (Wakefield) As a Sales Progression Team Manager, you will be responsible for the performance of the dedicated Sales Progression team. You will do this by leading by example and being the first point of contact. You will recruit, induct, train, supervise, manage, and monitor outputs making sure they achieve individual targets, and team objectives. Using soft skills to inspire, motivate and offer coaching to ensure that your team has the capabilities, knowledge, tools, and training to deliver an exceptional sales progression service to our clients. You are responsible for managing the capacity on your team and will be expected to manage the caseload levels of your team members in line with the business requirements. You will be expected to drive files over the line to exchange to achieve company targets. Core Duties… ● Responsible for the day- to-day management of a Sales Progression team. ● Distribute cases across your team members and be involved in introduction calls with estate agents, ensuring caseloads are spread evenly and departmental SLAs are met. ● Weekly reviews on cases should be conducted whilst working on team member's files. ● Issues highlighted in case reviews should be raised with the Operations Manager. ● Provide an exchange forecast for your team monthly ● Ensure forecast meetings are arranged by the sales progressors with key estate agent clients and you attend these to oversee & build a relationship with them also. ● Ensure tracker reports are sent to estate agent clients as and when requested and at the agreed frequency. ● Achieve calculated team quarterly exchange targets. ● Conduct interviews alongside the Operations Manager ● Report team performance to the Operations Manager. ● Identify ways to improve inefficiencies. ● Endeavour to ensure that the Customer experience is outstanding from the case entering the Sales Progression stage through to completion. ● Work in the office as and when required and attend all operational meetings as required. ● Conduct annual appraisals and set SMART Objectives with each team member. ● Conduct a minimum of fortnightly informal check-ins with each team member. ● Conduct ongoing training with team members, implementing any business changes where required ensuring they are working as efficiently and consistently as possible in line with the business. ● Managing the talent within your team, identifying performance issues and opportunities for development. Essential skills… * Estate agency experience * Experience working within a professional, office environment * A good understanding of the home moving progress * Leadership experience CLD Recruitment (Leeds) Ltd is acting as an Employment Agency in relation to this vacancy. CLD Recruitment (Leeds) Ltd is an Equal Opportunities employer; we welcome applicants from all backgrounds.