We are a leading manufacturer and distributor of specialist medical devices to hospitals and other healthcare institutes in the UK and Europe. Due to expansion and increasing sales, we are looking for enthusiastic and self-motivated persons who have a positive can-do attitude with excellent communication skills to join our team.
Job DescriptionCustomer retention includes calling existing customers for annual renewals.* Acting as a point of contact for all service users, including patients, GP practices, Dispensing appliance contractors, and other healthcare professionals on an inbound and outbound call basis.* Confirming and processing orders in an accurate and timely manner and identifying potential issues where required.* Contacting a range of healthcare professionals to resolve any prescription queries that may arise.* Answering patient queries and going above and beyond to support our service users.* Responding accurately to emails and phone enquiries in a timely, considerate and professional manner.* Supporting the field team in answering any queries in a prompt manner.* Creating accurate reports for b2b transactions.* Accurately and precisely inputting and storing data onto the current database.Requirements* Highly organised, detail-oriented and analytical individual.* Candidates with strong administrative experience.* Individuals with a good ability to problem solve.* Excellent interpersonal skills.* Excellent verbal and written communication skills.* Strong...