Overview
Norfolk & Norwich University Hospital
08:00 – 16:00 (7.5 hours per day)
Salary – Up to £35,000 per annum depending on experience plus Serco benefits. Based at the NNUH, the Project Management Officer (PMO) plays a key role in supporting the effective delivery of minor works projects within the Health Business Unit. This role is essential to achieving strategic objectives around operational excellence, compliance, and infrastructure improvement.
Full time, Permanent (37.5 hours per week)
Main Accountabilities
* Project Coordination and Delivery: Coordinate and support the planning, scheduling, and execution of minor works projects, ensuring they are completed safely, on time, and within budget.
* Compliance and Quality Assurance: Ensure all minor works comply with health and safety, environmental, sustainability, and engineering regulations, including NHS standards and statutory requirements.
* Risk Management: Identify, assess, and mitigate risks to ensure safety for patients, staff, visitors and contractors, and compliance with company policies.
* Stakeholder Communication: Maintain clear and professional communication with estates teams, healthcare staff, contractors, and other stakeholders to minimise disruption.
* Resource Coordination: Support allocation and management of resources—including materials, labour, and contractors—to optimise project efficiency.
* Documentation and Reporting: Prepare and maintain accurate project documentation, schedules, progress reports, risk assessments, and compliance records for audits.
* Continuous Improvement: Contribute to the development and improvement of minor works processes and procedures to enhance safety, quality, and operational performance.
* Representation and Professionalism: Act as a professional representative of the company, upholding values and maintaining a positive image in the healthcare environment.
What You’ll Need To Do The Role
* Good working knowledge of CAFM and Microsoft Office (including Excel and Word); evidence of continuing professional development.
* Good communication skills to ensure effective interactions with colleagues, supervision, patients, visitors, and Trust staff.
* Able to balance conflicting priorities to ensure effective service delivery.
* Able to satisfactorily undertake and complete mandatory and statutory training and any other personal development identified to improve knowledge, skills and behaviours.
* Attention to detail.
Why Serco?
Meaningful and vital work: Working within Hard FM at Serco means you’ll play a critical role in ensuring that patients continue to receive the support they need 24/7.
A world of opportunity: There is internal progression in a diverse team, with opportunities to evolve your career within the organisation.
Great people: Hospitals are busy places; you will interact with staff, patients, visitors and your supportive team.
What We Offer
* Up to 6% contributory pension scheme.
* Serco discounts including cinema, Merlin Entertainment, online shopping, cycle to work, mobile plans and leisure centre memberships.
* The chance to make a positive difference to the wider public.
* Interesting, varied and enjoyable work.
* A company that recognises your contribution.
About Serco
At Serco, the nature of the work is important and everyone has a role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 delivering essential public services worldwide in defence, transport, justice, immigration, healthcare and citizen services. We are innovators, redesigning and improving public services for the benefit of everyone.
Apply
Please click on the apply button to be taken to our careers website. Serco is a Disability Confident Employer committed to employing and retaining people with disabilities. Disabled applicants who meet the minimum criteria will be offered an interview. For help with your application please contact 0345 010 4000. We value diversity and will make reasonable adjustments at interview and employment for candidates. We’re Gold Inclusive Employer Standard and actively encourage applications from females, those with disabilities or from ethnic minority backgrounds.
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