Overview
Job description: Working for NRG is game changing. We are recruiting for a strong Gym Manager to join our growing team.
Description: The Gym Manager position is a high-profile leadership position that is responsible for the gym's overall direction, coordination, operation, and success.
Responsibilities
* Exceed financial goals while providing leadership in customer service, sales, in-gym business performance, and member retention.
* Provide daily support to a team of staff with ongoing leadership, motivation, and development; cast, coach, communicate, align, and hold staff accountable to gym expectations.
* Act as the club ambassador to deliver an unforgettable member experience.
* Manage membership acquisition and retention, revenue and expenses on a daily basis.
* Manage financial budgets with planning, forecasting, and revenue generation from various club needs; review monthly reports for club revenue reconciliation and non-revenue.
* Calculate rotas for payroll on a monthly basis.
* Foster member and team member relations by greeting members, cultivating relationships, and promoting an engaging and welcoming environment.
* Manage a team of personal trainers and staff; provide exceptional customer service by addressing members\' suggestions and concerns.
* Perform daily club walkthroughs to ensure areas are clean, tidy, and safe.
* Maintain a positive attitude and ensure staff deliver the highest level of customer service, cleanliness, and performance at all times.
* Authorize employee status changes, new hires, and terminations; develop appropriate succession plans; attend weekly calls and monthly live meetings.
Qualifications & Experience
* Proven and successful management experience within the leisure industry with a focus on fitness operations.
* REPS Level Three Personal Trainer qualification; 3+ years\' experience in fitness, leisure hospitality, or retail industries.
* Experience providing customer service and handling customer concerns.
* Sales or fitness management experience highly preferred.
* Track record of success in a performance-driven work and sales culture.
* Experience overseeing gym events and promotions that drive revenue and contribution performance.
* Knowledge, Skills and Abilities: interviewing and hiring department managers and frontline team members; excellent supervisory, interpersonal communication, and time management skills; decision making, problem solving, strategic planning, data analysis, and proven conflict management skills; knowledge of standard office procedures and computer software; excellent customer service skills; ability to build relationships with members; excellent verbal and written communication skills; ability to multi-task with tight deadlines; ability to define problems, collect and analyse data, establish facts, draw valid conclusions and recommend solutions; ability to build teams; ability to make decisions quickly; knowledge and passion for the health and fitness industry; knowledge of profit and loss statements.
Note: Due to the high number of applications we regularly receive, we only respond to successful candidates.
Benefits
* Gym membership
* Health Hero cover
* Training program with recognised industry qualification
Application details
* Please submit a covering letter
Work Location: In person
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