Job Overview
I am looking for a highly organised and detail-oriented Sales Order Processor to Join my clients team. This role combines sales order processing, administrative support, and customer service, ensuring orders are managed efficiently from receipt through to delivery while maintaining excellent customer relationships.
Key Responsibilities
* Accurately process customer sales orders using internal systems
* Verify order details, pricing, and availability of products/services
* Liaise with internal departments (sales, finance, logistics) to ensure timely fulfilment
* Monitor order progress and update customers on delivery status
* Handle customer enquiries via phone and email in a professional manner
* Resolve order discrepancies, queries, and complaints efficiently
* Maintain and update customer records and databases
* Assist with invoicing, documentation, and general administrative tasks
* Support the wider team with ad hoc administrative duties
Skills & Experience Required
* Previous experience in sales order processing, administration, or customer service
* Strong attention to detail and high level of accuracy
* Excellent organisational and time management skills
* Confident communicator with a professional telephone manner
* Ability to work under pressure and meet deadlines
* Proficient in Microsoft Office (especially Excel and Outlook)
* Experience using ERP/CRM systems (e.g. Sage, SAP, or similar) is desirable
Personal Attributes
* Proactive and self-motivated
* Strong problem-solving skills
* Team player with a flexible approach
* Customer-focused mindset