Part-time 6 months contract AFTERSALES ASSISTANT
Job Summary
The candidate will strive to deliver an excellent After Sales service to ensure the satisfaction and loyalty of all Chopard customers. You will be the main point of contact for our boutiques and business partners across the UK, assisting in the daily management of all repairs from start to finish.
You will also be responsible for the daily administrative tasks relating to repairs / parts / stock management
Personal development in line with the annual performance objectives and working towards KPI’s. You will be positive and committed to the service we provide ensuring you always project and deliver world class ethics.
Key Responsibilities
Queries & complaints handling and maintaining a high level of service and communication via email / phone calls
Receiving and registration of incoming watches/jewellery/accessories repairs from our boutiques and business partners
Management of stock conditioning
Inputting and distribution of Estimates from our in-house and Swiss workshops
Proceeding estimates and liaising with our workshops (in house & Swiss factory)
Invoicing – Following QC guidelines and closing the repair orders
Packing and distribution of complete repairs to boutiques and business partners
Processing shipments to our Swiss subsidiary, following export procedures
Orders processing – straps and parts, placing PO’s and internal requisitions
Salesforce enquiries
Ad hoc admin tasks include but not limited to:
* Managing VIP/Priority clients
* Chasing estimates
* Updating clients on repair timescales/delays
* Updating Internal trackers
* Maintaining a clear flow for stock control
* Filing / Shredding / Archiving
* Replenishment of packing supplies
Experience, skills & desirable qualities
* Previous administration experience
* Ability to work across multiple projects simultaneously with a high level of accuracy and attention to detail
* Can-do, positive attitude
* Excellent organisation, task and time management skills
* Good communication and telephone manner
* I.T. proficient (Microsoft Office, including Word, Excel and Outlook)
* Educated to GCSE level with a minimum Grade C in Maths and English, or equivalent
Our Offering
* Competitive Salary
* 10 Days Holiday (not including bank holidays)
* Training provided throughout to empower your development
* Pension scheme
* Staff discount (after completing 1 year with the company)
* Cycle to work scheme
* Season ticket loan
* Private medical insurance
* Staff recommendation scheme
* Eye test