Assistant Operations Manager | Hospitality - SEC
Assistant Operations Manager | Hospitality - (SEC) £32,500 per annum plus benefits
At Levy, we’re proud to be the official catering partner for The Scottish Event Campus, which includes the OVO Hydro, the SEC Armadillo, and the SEC Centre. We are committed to providing an exceptional customer experience at one of Europe’s most prestigious venues, attracting over 1.1 million visitors annually.
About the role:
As part of the Operations team, you will be responsible for delivering all food and drinks services across the campus. This involves managing a team during high-profile events in retail, hospitality, and restaurant sectors, with a focus on planning, presentation, and service excellence to ensure standards are met and operations evolve technologically and operationally.
Duties:
Operations
* Maintain close contact with venue clients to foster strong working relationships.
* Ensure smooth planning and delivery of first-class food and beverage services.
* Motivate yourself and your team.
* Maintain high standards of quality and presentation.
* Adapt to client and customer needs daily and weekly.
* Display a positive attitude and participate in initiatives like CSR, sustainability, equality, and diversity.
* Support ordering processes, update delivery schedules, and ensure timely orders.
* Oversee non-live setup days, ensuring catering areas are ready and presentable.
* Drive revenue and manage wastage effectively.
* Adhere to health, safety, and hygiene standards.
* Resolve operational issues promptly, demonstrating initiative and urgency.
* Handle customer feedback positively and inform the Operations Manager as needed.
Finance
* Maximize sales opportunities to increase spend per transaction.
* Manage labor scheduling, working with HR to control staffing costs.
* Participate in weekly financial performance meetings.
* Monitor and improve service standards and operational procedures.
* Control operating costs within set targets.
* Ensure compliance with profit protection and security procedures.
People
* Support recruitment, training, and performance management of staff.
* Promote equality, diversity, and inclusion.
* Attend regular meetings with line managers to ensure effective communication.
* Build team morale through active communication.
* Train staff in upselling techniques and provide ongoing feedback.
* Assess staff competency and document performance.
Miscellaneous
* Ensure lieu days and holidays are taken as per company policy.
* Act as an ambassador for the company.
* Support wider client initiatives related to catering and community engagement.
Who you are:
* Experienced in high-volume, multi-purpose venues.
* Knowledge of corporate hospitality, banqueting, and retail sectors.
* Adaptable to changing environments.
* Excellent communicator and stakeholder engager.
* Strong administrative and IT skills.
* Knowledge of health, safety, and food safety standards.
Desirable qualifications include NVQ Level 3 or equivalent, experience in customer care environments, and managing contractual terms with clients.
Benefits:
* Healthcare & wellbeing, including dental and mental health support.
* Discounts on entertainment, shopping, and travel.
* Workplace benefits like meals, pension, and life assurance.
* Generous leave policies and family support schemes.
* Ongoing training, career development, and financial wellbeing programs.
Levy, part of Compass Group, is renowned for delivering exceptional hospitality at major venues worldwide. We focus on sustainability, diversity, and inclusion, aiming for Net Zero by 2027 and ensuring fair wages for all employees.
We celebrate diversity and promote an inclusive environment where everyone can thrive. We welcome applicants from all backgrounds to join us in achieving excellence together.
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