Lead Contract Support Officer - Facilities Management Location: West London Salary: £43,000 Contract: Permanent - Monday to Friday: 8am 5pm + 1 day WFH The Opportunity We are seeking a proactive and highly organised Lead Contract Support Officer to join our team based at a prestigious site in West London. In this key role, you will lead a small administrative team, ensuring smooth back-office operations and delivering high-quality support to operational teams and stakeholders. What You'll Be Doing Team Leadership & Development: Manage, train, and develop the Contract Support Team, ensuring high performance, effective workload distribution, and robust cover for planned absences. Operational Coordination: Oversee the scheduling and planning of Planned Preventative Maintenance (PPM) tasks, managing access arrangements, Permits to Work, and ensuring all CAFM system updates are accurate to meet Key Performance Indicators (KPIs) and Service Level Agreements (SLAs). Client & Stakeholder Support: Handle high-priority client and supplier queries, manage shared team inboxes, attend operational meetings, and diligently follow up on all outstanding actions. Financial & Commercial Support: Process quotations, Purchase Orders (POs), invoices, and timesheets. Support accurate financial reporting and ensure strict compliance with payment terms and commercial governance. Reporting & Compliance: Ensure all documentation, se...