JobPurpose
Theroleformsavitalpartoftheprovisionofsupportedhousingservicestocustomerswhoareelderlyandvulnerableandrequiresupporttoremaininindependentliving.ThesupportedhousingservicecomprisestheLifelineserviceandWardensservicesworkingtogethertodeliveraresponsive,customer-focusedservicethatmeetsindividualneedsofpeoplewithvaryingdegreesofsupportrequirements,disabilitiesandmedicalconditions
ControlOperatorsworkcloselywiththeWardensServicesteamandtheEmergencyCall-outOfficerswhoprovideemergencysupportout-of-hoursintheeveningandatweekendsandbankholidays.
* Thepurposeoftheroleistorespondtocallsfromcustomerswhoactivatetheiremergencyalarmandtoarrangeforappropriateemergencyservices,next-of-kinorEmergencyCall-outOfficerstoassistthem.
* Theroleformsanintegralpartofthesupportedhousingserviceandprovidesessentialemergencysupporttovulnerableadults,helpingthemtoliveindependentlyintheirownhomes.
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* Therole-holderwillbeexpectedtomakedecisionsaboutthetypeofassistanceneededbycustomersandtoassesssituationstoenabletheappropriatesupporttobeprovidedasswiftlyaspossible.
1. TheroleformspartofateamofControlOperatorsprovidinga24-hourservicetotenantsofshelteredhousinganddispersedhousingfortheelderly,aswellastoprivatecustomersoftheservice
2. Deliveryofaneffectiveandappropriateservicetoallserviceusers,fairlyandwithoutdiscrimination.
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4. TheLifelineteamprovidesanout-of-hoursr...