This role is planned to be between 20 - 30 hours with part-time/job share being considered. As a Receptionist/Administrator, you'll be the welcoming face and reassuring first point of contact for patients across our Park Leys sites. This is a role where you'll make a genuine difference every day, helping people navigate their healthcare, supporting our clinical team and keeping the practice running smoothly. As the practice operates across Keresley Green, Keresley End and Fillongley, you will need to be able to work at any of our sites, giving you variety in your day and the chance to support our wider team.
You’ll be part of a friendly, professional environment where high standards, compassion and teamwork are at the heart of everything we do. Whether you're helping a patient book the right appointment, supporting admin processes behind the scenes or ensuring information is handled accurately and securely, your contribution will be essential to delivering outstanding care.
You’ll benefit from ongoing, practice-specific training that supports your development over time and ensures you stay confident and up to date as systems, processes and patient needs evolve. If you're organised, caring and enjoy a varied role where no two days are the same, this is an opportunity to grow your career while helping your community.
Main duties of the job
In this role, you'll support patients through every stage of their contact with the practice, whether greeting them at the desk, answering calls, or helping them access the right services. You'll manage appointment requests, pass on messages, and provide clear, calm guidance during busy periods.
Behind the scenes, you'll help ensure the practice functions efficiently by maintaining accurate records, supporting the flow of correspondence, scanning clinical documents and keeping systems organised and up to date. You'll also help prepare consulting rooms, handle routine administrative tasks, and support colleagues during periods of leave or high demand.
Its a role suited to someone who enjoys working with people, thrives in a busy environment and takes pride in keeping things running smoothly and professionally.
At Park Leys Medical Practice, you'll join a warm, supportive and professional team that prides itself on collaboration and high-quality patient care. Our reception, administrative and clinical staff work closely together across our three sites, creating an environment where communication is open, everyone is respected and teamwork is central to how we operate.
We're a practice that values reliability, integrity and a strong work ethic. We recognise the pace can be busy, so we focus on supporting one another, maintaining high standards and ensuring a calm, organised atmosphere for both staff and patients. From the moment you join, you'll receive structured training, clear guidance and encouragement from experienced colleagues.
Working with us means being part of a practice rooted in its community, with strong patient relationships and a commitment to continuous improvement. You'll enjoy a varied role, a stable working environment and the opportunity to build a meaningful career in primary care within a dedicated and welcoming team.
#J-18808-Ljbffr