About Smartnumbers We are on a mission to stop fraud and improve customer authentication. Fraud is a huge problem affecting millions of people, it costs the UK nearly £7bn and represents 40% of all crime. Too often the solution has been to put in place cumbersome authentication processes that frustrate genuine customers, cause inefficiencies for organisations and fail to prevent fraud. We are changing this by providing organisations with real-time insight into the risk of a caller. We combine patented machine learning technology with our deep domain knowledge to prevent contact centre fraud. We recognise that we need to work together to fight fraud, that is why we have fostered strategic partnerships with leading global organisations like Amazon, BT, Genesys and NICE. Together, we protect the UKs largest retail banks, investment banks and emergency services. We also believe in developing our people and developing high performing teams, reflected by our Platinum Investors in People accreditation. What you'll be working on We are searching for an experienced Senior Product Manager who combines strategic product leadership with deep technical expertise. This unique position requires understanding customer domains to build data propositions and the ability to transform data challenges into breakthrough products. You will report to the Head of Product Management and join the Product & Success team at Smartnumbers. Your responsibilities will include: Structure and communicate product narratives - working backwards from the customer to craft clear, structured written narratives (e.g. memos, PRFAQs) that capture the product vision, strategy, and requirements Own and drive the product strategy and roadmap for your product(s) to realise the product vision and balance technical innovation with measurable business outcomes Maintain a prioritised product backlog that delivers your product strategy Architect end-to-end data product lifecycles from conceptualization to production Drive customer-led product discovery with a deep understanding of technical feasibility and market potential Lead cross-functional teams of data and software engineers in developing complex data products Use a balanced approach to prioritisation (data, customer insight, market analysis, strategy and instinct) Translate and communicate complex technical concepts into clear, actionable product strategies to executives, technical teams, and customers with clarity and precision Collaborate intimately with Research, Sales and Account teams to leverage user insights and market nuances Being accountable for the end-to-end product process in an agile, cross-functional development team (e.g. sales, success, project, support) Collaborating with individuals around the business to ensure successful launches Manage complex stakeholder relationships across technical and non-technical domains both internally and externally Mentor other team members and contribute to product management best practices with the potential to carry line management responsibilities. Support the Head of Product Management in implementing product best practices across all cross-functional teams. How you'll work with the team: You’ll be part of an empowered cross-functional team given the freedom and autonomy to solve real customer problems. Our ways of working marries deep customer empathy with rapid experimentation, treating customer understanding not as a static research phase but as a continuous, iterative journey. We believe that true customer-centricity emerges through frequent, lightweight interactions rather than lengthy upfront research cycles. The core tenet is "customer intimacy through velocity" - the faster you can test assumptions with real customers, the deeper your understanding becomes. Products are built as ongoing conversations with users, where each release is both a solution and a question posed to the market. We’re a close-knit company so there’ll be plenty of exposure to the rest of the business including executives. We’ll look to you to make informed, rounded decisions about how the product evolves and communicate that effectively. Our business is based on trust, collaboration and a customer-centric mindset. You’ll be part of a Product Management team that continually learns from each other, tries new things, appreciates best practice product principles and uses a lightweight process to get value to customers quickly. What you'll need for the role Smartnumbers values diversity of experience. Candidates should have a strong combination of several of the following skills, competencies and experience: Outcome-focused - You can define what success looks like for the customer and measure progress towards it, making data-informed decisions Bias to action - You’re willing to make decisions when you don’t have all the data and are always looking to experiment with ideas with real customers Comfort with ambiguity - Capable of creating structure and clarity out of inherently ambiguous challenges Self-starter with a growth mindset- You’re proactive and take initiative to create effective results Curious - You want to understand the problems our customers face and how we might solve them. You’re always looking for new opportunities to learn about our customers, the market, competitors, technology etc Customer-centric - You start with the customer and work back whilst understanding that solutions have to work for our business as well Clear communicator - You’re capable of explaining things regardless of whether it’s to a customer, software engineer, salesperson, customer support agent or CEO Ownership - You proactively take responsibility for all aspects of your product, seeking out ways to improve the value for customers People management - Experience in coaching and / or mentoring within the Product & Design function Technical and Domain Experience: Proved fraud and risk management expertise - You leverage deep knowledge of fraud prevention, detection, and risk mitigation to design product features and strategies that enhance customer trust, ensure security, and protect the business, driving success in fraud-sensitive environments Clear understanding of customer journey in contact centres, and the value of prioritising in-call fraud detection and intervention to deliver protection and manage risks Experience working data pipeline design, and familiarity with machine learning, model characteristics and feature engineering Experience working with complex enterprise integrations Ability to self-serve and build own insights using tools to make data-informed decisions Demonstrated skill in translating complex data challenges into product solution Comprehensive experience in data product management or similar technical product role Proven portfolio of successful data product deliveries What we can offer you As well as a competitive salary of circa £80,000 per annum, we also offer a comprehensive benefits package, covering a variety of areas, both professional and personal. These benefits include: Hybrid working style, with the expectation of two days in the office (with a great City of London office base!) Family friendly benefits including paid parental leave policies An extensive health insurance policy for you, with an option to add your family members A workplace pension with Aegon Life insurance of 4 x your salary A discretionary annual bonus of up to 10% of your salary Weekly self-development time to spend exploring your professional development interests 25 days of annual leave (plus bank holidays), your birthday off, and an opportunity to buy up to 5 days annual leave per year Regular company socials in the office A holistic wellbeing support plan encompassing a variety of offerings to assist you. We provide you with a monthly £50 allowance to fund activities to best support your wellbeing as well as workshops and training to provide tools and guidance. Additionally, there is a wide-ranging employee assistance programme available to advise on personal, family or financial matters, and also fun social events all year round. The application process Our interview process will look like: An initial screening call An interview with the hiring manager A panel interview including a research task A culture focussed stage consisting of a Bar-raiser, HR interview and Meet the team Smartnumbers is committed to promoting equal opportunities in employment. You will receive equal treatment regardless of age, disability, neurodiversity, gender, gender identity, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex and sexual orientation. We welcome all applications for this role. We are committed to providing reasonable support/adjustments in our recruiting processes. If you need support, please reach out to the hiring contact. About us We help companies in the fight against fraud. Our solutions help protect organisations from downstream fraud by ensuring the contact centre stays secure. Through our consortium of customers and partners, we enable organisations to work together to fight fraud by sharing intelligence and best practice. As a software company with a telecommunications pedigree, we create market-leading security solutions for the contact centre. It’s why more than a thousand organisations trust us to help them fight fraud. Our cloud-based AI-powered platform uses direct access to the carrier network, shared data on known fraudsters from our consortium and machine learning technology to protect your contact centre and your customers. Find out more on how Smartnumbers helps organisations to prevent fraud and authenticate customers in one go here.