Deliver on-site end-user support across desktop/laptop devices, break/fix repairs, managed print (MPS), conference-room AV and VIP support, Tech Bar services, hardware builds, and software support as part of the wider service delivery model.
Due to account requirements, applicants should be sole UK national and either hold or be willing to undergo DV clearance.
Location, Working Pattern, Security & Compliance
* Primary work location: AWE Aldermaston, with rotational coverage at Reading Green Park
* Occasional travel to remote sites to install or replace equipment
* Standard working hours: 07:0017:30 (9-day fortnight, shift-dependent)
* Occasional out-of-hours work to support VIP or high-profile events
* Role is based on a nuclear-licensed site in the Reading area
* Security clearance required: SC to start, with eligibility for DV (or DV as standard depending on assignment)
Key ResponsibilitiesEnd-User Compute (EUC)
* Diagnose and resolve desktop/laptop incidents including rebuilds and break/fix repairs
* Troubleshoot Windows client OS
* Perform limited software troubleshooting
* Support endpoint encryption and WSUS updates
* Administer Active Directory and assist with SCCM deployments
* Staff the Tech Bar for walk-in support
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