Customer Relations Manager x 3 | Elderly Living
Permanent | Birmingham North and South
Competitive base salary plus commission
Monday to Friday
Job Summary
Our client has a group of Private Care Homes across the Midlands. They require 3 Customer Relations Managers for their properties across Birmingham. These are premium brands, and you will be part of a team that values empathy, dedication, and professionalism. The business provides a warm and welcoming home for their residents.
You will be responsible for:
* Collaborating closely with the Home Manager to develop tailored sales and marketing plans that resonate with potential residents, their families, and social care professionals.
* Ensuring occupancy, average weekly fee, and funding mix targets are met at the care home through the creation and implementation of effective localized tactical marketing plans.
* Handling all enquiries to the home, converting them to sales, and completing customer transactions, including effective negotiation of fees and signing of contracts.
* Attending the care home, presenting at meetings, delivering training workshops, and identifying, building up, training, and motivating the team within the care home to achieve targets.
* Using your sales and marketing expertise to drive occupancy in their homes, planning and executing external events.
You will have:
* Proven experience in business development, sales, or a similar role within the healthcare industry. (Please do not submit your CV if you don't meet this criteria)
* Excellent interpersonal and communication skills, with the ability to build and maintain strong relationships.
* A passion for working with the elderly and enhancing their quality of life.
For further information and to apply, please email jgregson@compassltd.co.uk or call on 0239 387 4319.
CCS | Compass Corporate Services is a division of Compass Holding group and are acting as a Recruitment Consultancy for this permanent vacancy; we offer £200 worth of John Lewis Vouchers for each successful recommendation.
Seniority level
Not Applicable
Employment type
Full-time
Job function
Customer Service and Health Care Provider
Industries
Consumer Services and Hospitals and Health Care
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