Job Summary
A Band 3 Health Care Support Worker in the Emergency Department plays a crucial role in delivering high‑quality, timely, and compassionate care to patients experiencing urgent or life‑threatening conditions. Working under the supervision of registered nurses and as part of a multidisciplinary team, the post‑holder supports clinical staff in a fast‑paced, unpredictable environment where priorities can rapidly change.
The role involves providing direct patient care, performing enhanced clinical duties aligned with Band 3 responsibilities, and supporting the smooth flow of patients through the department. Key duties include undertaking observations, assisting with basic procedures, supporting patient comfort and safety, and maintaining accurate documentation. Band 3 HCSWs are expected to use initiative, recognise deteriorating patients, escalating concerns appropriately, and upholding infection prevention and safeguarding standards at all times.
This position requires excellent communication skills, emotional resilience, and the ability to remain calm under pressure. Working in ED offers the chance to develop advanced clinical skills, support innovative service delivery, and make a meaningful impact on patient care at critical moments.
INTERVIEWS FOR THIS ROLE WILL BE HELD IN PERSON ONLY WITH NO REMOTE OPTION AVAILABLE.
Main Duties
Work as part of a multidisciplinary team in the Emergency Department, providing high‑quality, patient‑centred care.
* Support registered nurses and clinicians in delivering safe, timely and effective treatment to patients attending with a wide range of urgent and emergency conditions.
Key Duties and Responsibilities (Clinical)
* Undertake a range of clinical observations including blood pressure, pulse, respirations, temperature, oxygen saturation, pain scores, blood glucose, and ECGs, ensuring accurate documentation and promptly reporting abnormalities.
* Assist in basic clinical procedures such as wound care, splinting, plaster application and specimen collection.
* Provide personal care and support with activities of daily living, maintaining dignity, privacy and comfort at all times.
* Prepare treatment areas, cubicles and equipment in line with infection prevention and control standards.
* Support rapid turnover of cubicles to ensure smooth patient flow.
* Communicate clearly and compassionately with patients, relatives and carers, providing reassurance and information within the scope of practice.
* Work collaboratively with nurses, doctors, allied health professionals, porters, and administrative teams.
* Use electronic and written systems for accurate record‑keeping in line with Trust policies.
About Us
For more information about what it is like to work for our Trust, please visit our website.
Benefits
* Access to the NHS Pension Scheme, including a lump sum and pension for dependants.
* 27 days holiday rising to 33 days (depending on NHS Trust service).
* Generous relocation package of up to 30% of salary (capped at £18,000) for relevant positions.
* A variety of paid and unpaid leave covering emergency and planned leave.
* Confidential 24/7 support from the Employee Assistance Programme.
* NHS Car Lease scheme and Cycle to Work scheme.
* Extensive learning and development opportunities.
* Discounts on restaurants, getaways, shopping, motoring, cinema and finance.
Details
* Date posted: 16 February 2026
* Pay scheme: Agenda for Change
* Band: Band 3
* Salary: £24,937 to £26,598 per annum (pro‑rata)
* Contract: Permanent
* Working pattern: Full‑time or Part‑time
* Reference number: 419‑7767265‑SHCSW‑MY
* Job location: Emergency Department, York Hospital, Wigginton Road, York, YO31 8HE
Applicant Information
If a high number of applications is received the advert may close early. We advise you to submit your application at the earliest opportunity.
We welcome applications from everyone and consider requests for flexible working from the start of employment where suitable. Please contact the recruiting manager in this advert to discuss any requirements.
Person Specification
Essential
* 1 year previous experience in a Health Care Support Worker role.
* Completion of the Skills for Health Care Certificate (or equivalent).
* Competent to record and escalare patient observations, undertake venepuncture, and be trained in cannulation.
Attributes
* Ability to communicate health‑related information clearly to patients and colleagues, adapting communication style to meet the needs of the recipient.
Desirable
* Willingness to undergo further training.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires a Disclosure to be made to the Disclosure and Barring Service.
Employer details
* Employer name: York and Scarborough Teaching Hospitals NHS Foundation Trust
* Address: Emergency Department, York Hospital, Wigginton Road, York, YO31 8HE
* Website: https://www.yorkhospitals.nhs.uk
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