Job overview
This post is fixed term / secondment for 6 months until 01/05/2026 to meet the needs of the service.
If you are interested in applying for the secondment position, you must obtain permission from your current line manager prior to applying for this post.
To provide business management, administrative and operational support to the Volunteer Management Team within the Welsh Ambulance Services NHS Trust. This is a key role to ensure efficient and effective support to the volunteer management training team.
Post holder will manage all aspects of learning and programme administration and will also provide support across the wider education and training teams. The successful candidate will demonstrate effective use of the range of Microsoft office software applications and will have well developed communication skills. Previous experience of working in an administrator role and experience working with volunteers are required.
Post holder will be able to work from headquarters Swansea.
Main duties of the job
An exciting opportunity has arisen within the Operations Directorate for a Training Co-ordinator - Community Support to engage with Volunteer Training team and National Ambulance Training College and our volunteers to coordinate all volunteer training within the Welsh Ambulance Service NHS Trust.
You will work as a key member of the Volunteer Team, responsible for planning, providing and facilitating training arrangements.
The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
Working for our organisation
#RemarkablePeople
Our workforce is made up of over 4,000 remarkable people who contribute to the delivery of world-class patient care across Wales, 24 hours a day, 365 days a year. Whether you work in a patient-facing role or within our range of support services, the work that you do enables us to provide high quality care, wherever and whenever we’re needed.
The Trust recognises the need for its workforce to represent the diversity of the population it serves across the whole of Wales and seeks to create an environment where diversity is celebrated and inclusivity matters. We are also keen to break down any barriers into the Trust, and would encourage applications from under-represented groups, including those from Black, Asian and Minority Ethnic communities, LGBTQ+ communities and disability groups.
Careers within the Welsh Ambulance Services University NHS Trust are diverse and varied, with opportunities arising right across the service. Whatever your skills and background, you’re sure to find a career with us which is fulfilling, challenging, and rewarding.
In line with the Trust’s Starting Salary Procedure, all applicants will start at the bottom of the band for the position applied for, but can apply for a higher salary if they have previous experience relevant to the position.
Detailed job description and main responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac
Person specification
Experience
Essential criteria
* Experience of working in a demanding administrative environment working with complex issues with competing priorities and workloads.
* Experience Co-ordinating diaries/rotas, including allocating tasks and courses.
* Experience of handling enquires/correspondence, including confidential/sensitive information.
* Experience of developing relationships, communicating, and working across organisations boundaries. Experience of handling enquires/ correspondence, including confidential/ sensitive information.
Desirable criteria
* Experience of working in a Health Service environment
* Experience of working with or administrating volunteers
* Experience of working with training and education.
Education and Qualifications
Essential criteria
* Level 4 BTEC or equivalent qualification and / or equivalent demonstrable experience.
* Extensive knowledge of Microsoft office packages i.e Teams, Word, Excel and outlook
* Knowledge and experience of a range of administrative services acquired through training.
* Working knowledge of the organisation and functions of the Welsh Ambulance Services NHS Trust.
* General awareness of the structure, organisation and general policy of the NHS in Wales.
Desirable criteria
* Working knowledge of WAST Volunteers
Physical Requirement
Essential criteria
* Ability to work across Trust as required
* Ability to work unsocial hours including weekends
Skills & Knowledge
Essential criteria
* Excellent organisation skills and the ability to priorities workloads, meet deadlines and work under pressure.
* Excellent verbal, written and visual communication skills.
* Advanced keyboard / word processing skills.
* Ability to suggest changes to administrative practices to improve performance of the team.
* Ability to generate reports and analyse data from reports