Aftersales Manager Role:
* To oversee all aspects of the Service Department operations
* Reviewing CSI surveys and other measures for monitoring customer satisfaction
* To challenge and drive the performance of the Service department staff.
* Manage, coach, and motivate your team to build long-term staff delight and potential progression.
* Controlling costs for the department
* Monitoring performance against agreed targets / budgets
* To control the recruitment process, as required
* Performance analysis to identify areas of weakness and appropriate, targeted marketing activity.
* Review Service KPIs on a regular basis to track / monitor performance and identify trends.
Aftersales Manager Requirements:
* Previous experience as a Service Manager or Aftersales Manager who is successful in their current position.
* Must have main dealer experience and be well versed in managing a busy service department.
* Can demonstrate a stable career path.
In return, you will be working in excellent facilities, for a company who can offer long-term career progression and a rewarding package.
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Salary: Basic depending on experience and OTE on top, Plus benefits
Hours: Monday to Friday and alternative Saturdays may be required
Contact: Gary at Jago Consultants