Job title: Repairs and Maintenance Adviser
Location: London N4 (Office based)
Start Date: ASAP
Contract Type: Temporary ongoing
Weekly Hours: 35 hours per week
Job Purpose
As a Repairs Call Handler / Repairs and Maintenance Adviser, you will be the primary point of contact for residents reporting repair issues, with a strong focus on high-volume inbound telephone handling.
This is a front-line, repairs-focused contact role where you will triage repair requests, diagnose issues over the phone, raise accurate work orders, and ensure repairs are logged correctly first time.
Working within the Assets and Repairs Team, you’ll coordinate closely with contractors and surveyors to ensure repairs are actioned promptly while delivering a calm, professional and solutions-focused service to residents.
This is a fast-paced, call-driven environment requiring resilience, strong systems skills, and the ability to manage high call volumes while maintaining accuracy.
Key Responsibilities:
Handle a high volume of inbound repair calls from residents
Diagnose repair issues over the phone and accurately raise works orders
Log all repair requests on the housing/repairs management system in real time
Prioritise emergency, urgent and routine repairs in line with service standards
Provide clear advice to residents on repair responsibilities and expected timescales
Liaise directly with contractors to arrange appointments and ensure timely attendance
Monitor open repair cases and proactively follow up where required
Escalate complex or recurring repair issues appropriately
Maintain accurate records to support compliance and reporting
Contribute to service improvement by identifying recurring repair trends
Candidate Profile
Proven experience handling repairs calls within housing, property, maintenance or a similar environment
Experience diagnosing repairs and raising works orders
Experience working in a high-volume contact centre or housing repairs team
Strong understanding of repair prioritisation (emergency vs routine)
Confident using housing management or repairs systems
Ability to remain calm and professional when handling challenging repair situations
Excellent data accuracy and attention to detail
If you are interested in this position and meet the above criteria, please send your CV now for consideration.
If you require any additional information regarding the position, please call Lewis at Service Care Solutions on (phone number removed) or send an E-Mail to (url removed)