Position
Patient Health Care Navigator – Full Time – Location: IG11 7LZ
Responsibilities
You will be based in our GP surgery and will provide a high‑quality efficient administration service, handling inbound and outbound patient calls. As the first point of contact you will create a friendly and supportive environment for patients and visitors. You will support clinical and management teams to deliver NHS Primary Medical Services, working autonomously while maintaining confidentiality, sensitivity, discretion, empathy and tact.
Qualifications & Skills
* Experience of clerical and administrative work
* Clear thinking with an analytical approach
* Team player able to promote good team spirit
* Ability to be sensitive and assertive as appropriate
* Experience in a client‑facing/customer service position
* Motivated and able to work independently
Company
Omnes Healthcare is a growing, forward‑thinking organisation delivering NHS Primary and Secondary Care services since 2006, supporting patients across multiple sites and driving innovation.
Benefits (employed roles only)
* 25 days holiday plus bank holidays, plus an extra day off for your birthday
* Excellent work‑life balance
* Clinical progression and training cost support
* Full indemnity cover for all work undertaken
* NHS discount & support schemes
* Employee Assistance Programme
* Sick pay, enhanced maternity/paternity leave
* Salary sacrifice schemes (electric car, cycle to work)
* Life insurance (3× salary), healthcare cash plan, charitable giving scheme
EEO Statement
Omnes Healthcare is an inclusive employer. If you require any adjustments during the recruitment process, we will be more than happy to help.
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